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BMC Remedy IT Service Management (ITSM)

BMC Education Services offers ITSM training for key roles across industries and organizations.

The BMC Remedy ITSM suite consists of three integrated solutions that can also function as standalone applications. These applications enable your IT organization to track and manage your IT processes, activities, and assets. BMC Remedy IT Service Management includes the BMC Remedy Asset Configuration Management solution, the BMC Remedy Change and Release Management solution, and BMC Remedy Service Desk, which encompasses Incident Management and Problem Management.

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v8.0 Learning Path
Course Name Users Managers Application
Administrators
Developers
Apollo 13 - An ITSM Case Experience™
ITIL®: Foundation
BMC Remedy AR System 8.0: Foundation - Part 1 (ODL)    
BMC Remedy AR System 8.0: Foundation - Part 2    
BMC Remedy Service Desk 8.0: Using (WBT)
BMC Remedy Change Management 8.0: Using (WBT)
BMC Remedy Asset Management 8.0: Using (WBT)
BMC Remedy ITSM: Process Designer (WBT)      
BMC Remedy IT Service Management 8.0: Administering - Part 1 (WBT)  
BMC Remedy IT Service Management 8.0: Administering - Part 2        
BMC Remedy IT Service Management 8.1: What’s New for Users
BMC Remedy IT Service Management 8.1: What’s New for Administrators        
BMC Certified Professional: BMC Remedy Service Desk and Change Management 8.x Online Assessment
BMC Certified Professional: BMC Remedy Service Desk and Change Management 8.x Practical Exam
- Required   - Recommended
 
v7.6.04 Learning Path
Course Name Users Managers Application
Administrators
Developers
ITIL®: Foundation
BMC Remedy AR System 7.6.04:Foundation - Part 1 (ODL)    
BMC Remedy AR System 7.6.04:Foundation - Part 2    
BMC Atrium CMDB 7.6.04: Administering - Part 1 (WBT)  
BMC Atrium CMDB 7.6.04: Administering - Part 2      
BMC Remedy Service Desk 7.6.04: Using (WBT)
BMC Remedy Change Management 7.6.04: Using (WBT)
BMC Remedy Asset Management 7.6.04: Using (WBT)
BMC Remedy IT Service Management 7.6.04: Administering - Part 1 (WBT)  
BMC Remedy IT Service Management 7.6.04: Administering - Part 2    
- Required   - Recommended
 
 
Key Roles and Learning Paths for Individual BMC Remedy ITSM Applications

BMC Education Services offers learning paths for key roles across industries and organizations. Click a Learning Path below to learn more about the key roles associated with each of the BMC Remedy ITSM applications.

•  BMC Remedy Service Desk
•  BMC Remedy Change Management
•  BMC Remedy Asset Management

Other Training Opportunities

Can’t find a class? Have a question? Or would like more information about BMC Education Services, please contact an Education Advisor.

ITIL® is a Registered Trade Mark of the Cabinet Office