Rate this page   Save this item Print this page Email this page

ITIL® Certification Paths

BMC Educational Services offers ITIL certification paths for key roles across industries and organizations.

The Information Technology Infrastructure Library (ITIL) has evolved from a recommended best practice to a global industry standard for aligning IT services with business requirements. ITIL drives business value by helping IT organizations share common terminology and integrated IT service management processes across the IT organization.

ITIL provides companies with an opportunity to focus on IT service management using a lifecycle approach, which takes a holistic view of services and eliminates siloed functions.

To learn more about ITIL certifications and course offerings, click here for an interactive tour of the official ITIL Qualification Scheme.

Note: Candidates applying for any ITIL examination are required to read the APMG Terms and Conditions carefully.

ITIL 2011 Summary of Updates

Listen to the Podcast about ITIL 2011 Updates with Anthony Orr

ITIL 2011 Update Release Information Frequently Asked Questions

ITIL® is a Registered Trade Mark of the Cabinet Office.
Please view information about ITIL Intellectual Property.

Learning Paths
Course Name Executives,
Sponsors,
Stakeholders
IT Implementers CTOs, IT Leaders,
IT Managers
ITIL Foundation WBT
ITIL: Awareness (WBT)    
Airport Simulation–BSM International    
ITIL®: Foundation and Examination
IT Service Management Reflection Workshop  
ITIL: How to Build a Service Catalog for Value Realization  
ITIL: Managing Across the Lifecycle    
ITIL Service Capability Stream
ITIL: Service Offerings and Agreements Capability  
ITIL: Operational Support and Analysis Capability  
ITIL: Release, Control and Validation Capability  
ITIL: Planning, Protection and Optimization  
ITIL Service Lifecycle Stream
ITIL: Service Strategy Lifecycle  
ITIL: Service Design Lifecycle  
ITIL: Service Transition Lifecycle  
ITIL: Service Operation Lifecycle  
ITIL: Continual Service Improvement Lifecycle  
Certifications ITIL Foundation Certificate
in IT Service Management
ITIL Foundation Certificate
in IT Service Management

Intermediate Certifications
Intermediate Certifications

Managing Across the Lifecycle

ITIL Expert
in IT Service Management

ITIL Master Level
- Required   - Recommended
 
Key Roles
Role Responsibility
Executives, Sponsors, Stakeholders • Work with the Chief Technology Officer (CTO) to set the IT vision for an organization
IT Implementers • Implement and administer the IT solution
CTOs, IT Leaders, IT Managers • Execute against the IT vision by planning a solution
Certifications
View an interactive tour of the official ITIL Qualification Scheme and ITIL Certifications.

Use the ITIL Credit Profiler to input your current ITIL credits and determine your best route to ITIL Expert certification.

Other Training Opportunities
Please contact us if you don't find the course you are looking for or if you would be interested in a private class.
North America
1-800-574-4262
education@bmc.com
Asia Pacific
+65-6398-8200
ap_education@bmc.com
Europe, Middle East & Africa
+44 (0)808 2343 496
emea_education@bmc.com

 

Business runs on IT. IT runs on BMC Software.