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BMC Remedy ITSM Training

The BMC Remedy ITSM suite consists of three integrated solutions that can also function as standalone applications. These applications enable your IT organization to track and manage your IT processes, activities, and assets. BMC Remedy IT Service Management includes the BMC Remedy Asset Configuration Management solution, the BMC Remedy Change and Release Management solution, and BMC Remedy Service Desk, which encompasses Incident Management and Problem Management.

BMC Education Services offers learning paths for key roles across industries and organizations.

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Skills Assessment
BMC Remedy IT Service Management 7.6.04: Skills Assessment
BMC Remedy IT Service Management 8.x: Skills Assessment
BMC Remedy IT Service Management 8.x Using: Skills Assessment

 

v9.0 Learning Path
Course Name Users Managers Application
Administrators
Application Developers
Apollo 13 - An ITSM Case Experience™
ITIL®: Foundation
BMC Remedy AR System 9.0: Concepts (WBT) (Coming Soon...)
BMC Remedy AR System 9.0: Administering (Coming Soon...)      
BMC Remedy AR System Basic Development 9.0 (ILT/ILO) (Coming Soon...)      
BMC Atrium CMDB 9.0: Foundation (WBT)   
BMC Remedy Incident Management 9.0: For Incident Analysts   
BMC Remedy Incident Management 9.0: For Specialists (WBT)    
BMC Remedy Incident Management 9.0: Supplemental Features (WBT)    
BMC Remedy Problem Management 9.0: For Specialists (WBT)    
BMC Remedy Problem Management 9.0: For Problem Coordinators (WBT)    
BMC Remedy Change Management 9.0: For Specialists (WBT)    
BMC Remedy Change Management 9.0: For Change Managers (WBT)    
BMC Remedy Change Management 9.0: For Change Coordinators (WBT)    
BMC Remedy Change Management 9.0: For Infrastructure Change Approvers/CAB (WBT)    
BMC Remedy Change Management 9.0: For Release Coordinators (WBT)    
BMC Remedy Asset Management 9.0: For Configuration Administrators (WBT)    
BMC Remedy Asset Management 9.0: For Software Asset Managers (WBT)    
BMC Remedy Asset Management 9.0: For Contract Managers (WBT)    
BMC Remedy Incident Management 9.0: Supplemental Features (WBT)    
BMC Remedy IT Service Management Process Designer 9.0: Concepts (WBT)    
BMC Remedy IT Service Management 9.0: Administrator Concepts (WBT)      
BMC Remedy IT Service Management 9.0: Administering (Coming Soon...)      
BMC Remedy IT Service Management 9.0: Developer Concepts (WBT) (Coming Soon...)      
BMC Remedy IT Service Management 9.0: Development (Coming Soon...)      
BMC Remedy IT Service Management 9.0: What's New (WBT)    
- Required   - Recommended
 
v8.0 Learning Path
Course Name Users Managers Application
Administrators
Developers
Apollo 13 - An ITSM Case Experience™
ITIL®: Foundation
BMC Remedy AR System 8.0: Foundation - Part 1 (ODL)    
BMC Remedy AR System 8.0: Foundation - Part 2    
BMC Remedy Service Desk 8.0: Using (WBT)
BMC Remedy Change Management 8.0: Using (WBT)
BMC Remedy Asset Management 8.0: Using (WBT)
BMC Remedy ITSM: Process Designer (WBT)      
BMC Remedy IT Service Management 8.0: Administering - Part 1 (WBT)  
BMC Remedy IT Service Management 8.0: Administering - Part 2        
BMC Remedy IT Service Management 8.1: What's New for Users
BMC Remedy IT Service Management 8.1: What's New for Administrators        
BMC Remedy with Smart IT 1.0: For Users (WBT)    
BMC Remedy with Smart IT 1.0: For Administrators (WBT)    
BMC Certified Professional: BMC Remedy Service Desk and Change Management 8.x Online Assessment
BMC Certified Professional: BMC Remedy Service Desk and Change Management 8.x Practical Exam
- Required   - Recommended
 
v7.6.04 Learning Path
Course Name Users Managers Application
Administrators
Developers
ITIL®: Foundation
BMC Remedy AR System 7.6.04:Foundation - Part 1 (ODL)    
BMC Remedy AR System 7.6.04:Foundation - Part 2    
BMC Atrium CMDB 7.6.04: Administering - Part 1 (WBT)  
BMC Atrium CMDB 7.6.04: Administering - Part 2      
BMC Remedy Service Desk 7.6.04: Using (WBT)
BMC Remedy Change Management 7.6.04: Using (WBT)
BMC Remedy Asset Management 7.6.04: Using (WBT)
BMC Remedy IT Service Management 7.6.04: Administering - Part 1 (WBT)  
BMC Remedy IT Service Management 7.6.04: Administering - Part 2    
- Required   - Recommended
 
 
Key Roles and Learning Paths for Individual BMC Remedy ITSM Applications
BMC Education Services offers learning paths for key roles across industries and organizations. Click a Learning Path below to learn more about the key roles associated with each of the BMC Remedy ITSM applications.
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