BMC

BMC Remedy Service Management Suite

The BMC Remedy IT Service Management Suite which is available both as an on premise and a cloud-based solution, combines decades of market-leading service support solution experience with a modern, intelligent approach to IT Service Delivery.

Note: Courses listed under the heading, Remedy Service Management Suite Courses v9.0/9.1, are applicable to Remedy versions 9.0 or 9.1.
 

BMC Education Services offers learning paths for key roles across industries and organizations.

 
BMC Remedy Service Management Suite Skills Assessments v9.0/9.1
BMC Remedy IT Service Management 9.0: Skills Assessment
BMC Remedy AR Systems 9.1 Skills Assessment
BMC Atrium CMDB 9.1: Skills Assessment
 
BMC Remedy Service Management Suite Overview Courses v9.0/9.1
BMC Remedy Incident Management 9.0: Overview (WBT)
BMC Remedy Problem Management 9.0: Overview (WBT)
BMC Remedy Change Management 9.0: Overview (WBT)
BMC Remedy Asset Management 9.0: Overview (WBT)
BMC Atrium CMDB 9.0: Overview (WBT)
 
BMC Remedy Service Management Suite Courses v9.0/9.1
Course Name Upgrading Users Administrators Developers
BMC Remedy AR System 9.0: What's New for Administrators (WBT) x      
BMC Remedy AR System 9.0: What's New for Developers (WBT) x      
BMC Atrium CMDB 9.0: What's New (WBT) x      
BMC Remedy IT Service Management 9.0: What's New (WBT) x      
BMC Remedy IT Service Management 9.1: What's New (WBT) x      
BMC Remedy AR System 9.1: Concepts (WBT)   x x x
BMC Atrium CMDB 9.1: For Consumers   x x  
BMC Remedy Service Desk 9.0: Using (WBT)   x x  
BMC Remedy Change Management 9.0: Using (WBT)   x x  
BMC Remedy Asset Management 9.0: Using (WBT)   x x  
BMC Remedy Knowledge Management 8.x: Using (WBT)   x x  
BMC Work Order Management 8.0: Using (WBT)   x x  
BMC Service Request Management 8.1: Using (WBT)   x x  
BMC Remedy Smart Reporting 9.1: Using (WBT)   x x  
BMC Remedy with Smart IT 1.3: Using and Administering (WBT)   x    
BMC Remedy AR System 9.0: Administering     x x
BMC Atrium CMDB 9.1: For Consumers, Configuration Managers, and Administrators     x  
BMC Remedy IT Service Management Process Designer 9.0: Concepts (WBT)     x  
BMC Remedy IT Service Management 9.0: Administrator Concepts (WBT)     x  
BMC Remedy IT Service Management 9.0: Administering     x  
BMC MyIT Service Broker 3.x: Administering (WBT)     x  
BMC MyIT 3.x and BMC Remedy with Smart IT 1.x: Administering and Configuring     x  
BMC Remedy Smart Reporting 9.1: Administering     x  
BMC Remedy Knowledge Management 8.x: Administering     x  
BMC Service Request Management 8.1: Administering and Configuring     x  
BMC Atrium Service Level Management 8.1: Basic (WBT)     x  
BMC Virtual Agent 8.1: Using (WBT)   x    
BMC Remedy AR System 9.1: Basic Development       x
BMC Remedy IT Service Management 9.1: Development       x
 
BMC Remedy Service Management Suite Accreditations v9.0/9.1
Certification Upgrading Users Administrators Developers
BMC Accredited Administrator: BMC Remedy AR System 9.0     x  
BMC Accredited Administrator: BMC IT Service Management 9.0     x  
BMC Accredited Administrator: BMC Atrium CMDB 9.1     x  
BMC Accredited Administrator: BMC MyIT 3.x and Smart IT 1.x     x  
 
BMC Remedy Service Management Suite Online Assessments for Certifications v9.0/9.1
Certification Upgrading Users Administrators Developers
BMC Certified Professional: BMC MyIT 3.x and Smart IT 1.x Online Assessment     x  
BMC Certified Professional: BMC Remedy Service Desk and Change Management 9.x Online Assessment     x  
BMC Certified Professional: BMC Remedy Service Desk and Change Management 9.x Upgrade x   x  
BMC Certified Professional: BMC Remedy AR System Development 9.1 Upgrade x     x
 
BMC Remedy Service Management Suite Certifications v9.0/9.1
Certification Upgrading Users Administrators Developers
BMC Certified Professional: BMC MyIT 3.x and Smart IT 1.x Practical Exam     x  
BMC Certified Professional: BMC Remedy Service Desk and Change Management 9.x Practical Exam     x  
 
BMC Remedy Service Management Suite Skills Assessments v8.0/8.1
BMC Remedy AR Systems 8.x Skills Assessment
BMC Atrium CMDB 8.x Skills Assessment
BMC IT Service Management 8.x Skills Assessment
BMC IT Service Management 8.x Using: Skills Assessment
 
BMC Remedy Service Management Suite v8.0/8.1
Course Name Upgrading Users Administrators Developers
BMC Remedy AR System 8.0: What's New (WBT) x      
BMC Atrium CMDB 8.0.00: What's New (WBT) x      
BMC Remedy IT Service Management 8.0: What's New For Users (WBT) x      
BMC Remedy IT Service Management 8.1: What's New For Administrators (WBT) x      
BMC Remedy AR System 8.0: Foundation - Part 1 (ODL)   x x x
BMC Atrium CMDB 8.0.00: Administering - Part 1 (WBT)   x x  
BMC Remedy Service Desk 8.0: Using (WBT)   x x  
BMC Remedy Change Management 8.0: Using (WBT)   x x  
BMC Remedy Asset Management 8.0: Using (WBT)   x x  
BMC Remedy Knowledge Management 8.x: Using (WBT)   x x  
BMC Work Order Management 8.0: Using (WBT)   x x  
BMC Service Request Management 8.1: Using (WBT)   x x  
BMC Remedy AR System 8.0: Foundation - Part 2     x x
BMC Atrium CMDB 8.x: Administering – Part 2     x x
BMC Atrium CMDB 8.x: Administering – Part 3     x x
BMC Remedy IT Service Management 8.0: Administering - Part 1 (WBT)     x  
BMC Remedy IT Service Management 8.0: Administering – Part 2     x  
BMC MyIT Service Broker 3.x: Administering (WBT)     x  
BMC MyIT 3.x and BMC Remedy with Smart IT 1.x: Administering and Configuring     x  
BMC Remedy Knowledge Management 8.x: Administering     x  
BMC Service Request Management 8.1: Administering and Configuring     x  
BMC Atrium Service Level Management 8.1: Basic (WBT)     x  
BMC Virtual Agent 8.1: Using (WBT)   x    
BMC Remedy AR System 8.0: Developer- Part 1 (WBT)       x
BMC Remedy AR System 8.0: Developer – Part 2       x
BMC Certified Developer: BMC Remedy AR System 8.x (This is a practical exam)       x
 
BMC Remedy Service Management Suite Accreditations v8.0/8.1
Certification Upgrading Users Administrators Developers
BMC Accredited Administrator: BMC Remedy AR System 8.0     x  
BMC Accredited Administrator: BMC Remedy IT Service Management 8     x  
BMC Accredited Administrator: BMC Atrium CMDB 8.x     x  
BMC Accredited Administrator: BMC MyIT 3.x and Smart IT 1.x     x  
 
BMC Remedy Service Management Suite Online Assessments for Certifications v8.0/8.1
Certification Upgrading Users Administrators Developers
BMC Certified Professional: BMC Remedy Service Desk & Change Management 8.x Online Assessment     x  
 
BMC Remedy Service Management Suite Certifications v8.0/8.1
Certification Upgrading Users Administrators Developers
BMC Certified Professional: BMC Remedy Service Desk and Change Management 8.x Practical Exam     x  
BMC Certified Developer: BMC Remedy AR System 8.x       x
 
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