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Remedy IT Service Management 9.x: Expert-Level Training

The Remedy IT Service Management product is a service management platform for your digital enterprise, enabling a more productive Service Desk organization. The Service Desk acts as the single point of contact for IT Support, allowing you to manage your incident and service requests, handle user communication. With automated ticket tracking, routing, and email notification your enterprise can resolve issues quickly and efficiently.

This course is highly interactive and includes a significant amount of hands-on activities, in addition to a Q&A session with a BMC product expert. Students are required to possess extensive Remedy IT Service Management product experience.

This course uses a mix of instructor-led introduction, recorded content, practical exercises and mentoring during the sessions. Additional resources, such as product documentation, will be used as it would during an actual customer implementation.

Major release:

Remedy ITSM 9.x

Good for:


Course Delivery:

Instructor Led | 24 hours

Course Modules

  • Module 7: Remedy ITSM Notifications
    • Understanding the Notification Workflow
    • Creation and Use of Custom Notifications
    • Sending HTML Notifications
    • Adding Fields to Notifications Template
    • Sending Notifications through SMS