BMC Service Desk Express Consultant Certification

Designed for BMC Solution Partners, the BMC Service Desk Express Approved Consultant certification program teaches the skills and methodologies for understanding and gathering customer requirements. This program also offers strategies for design and implementation, particularly with regards to implementing and deploying BMC Service Desk Express Solutions.

There are two paths candidates can choose from to obtain certification.

Path 1 - Individual Courses

Required Courses

BMC Service Desk Express 9.x: Administering - Part 1

BMC Service Desk Express 9.x: Administering - Part 2

BMC Service Desk Express 9.x: Administering - Part 3

BMC Service Desk Express 9.x: Using Crystal Reports

BMC Service Desk Express 9.x: Advanced Crystal Reports

BMC Service Desk Express 9.x: Implementing Asset and Configuration Management

Final Certification Exam

Once you have completed the required courses, you will be enrolled in the online exam. You must achieve a passing score (80% or higher) to receive certification.

BMC Service Desk Express 9.x: Approved Consultant Certification Exam

Path 2 - Accelerated Boot Camp

Required Courses

BMC Service Desk Express 9.x: Boot Camp

Final Certification Exam

Once you have completed the required courses, you will be enrolled in the online exam. You must achieve a passing score (80% or higher) to receive certification.

BMC Service Desk Express 9.x: Approved Consultant Certification Exam

Availability and Benefits

Help BMC meet customer demand for certified BMC Service Desk Express consultants
Access the latest BMC Service Desk Express product information and updates from BMC
Gain a competitive edge for your company in the ITSM marketplace
Ensure that your customers’ ITSM implementations are handled by a certified, BMC-trained Consultant

Certification Requirements

Must be employed by a current, valid BMC Solution partner
Complete required product training (shown above)
Complete and pass the BMC Service Desk Express online certification exam

Certification remains in effect while the consultant is an employee of the sponsoring BMC Solution Partner. If the BMC Solution Partner contract expires or is terminated, the consultant certification also expires. If the consultant leaves the employment of one BMC Solution Partner and is employed by another valid BMC Solution Partner, certification may be transferred and reinstated at BMC's discretion.