Business Service Management (BSM) Training for Solution Adoption Planning for the Enterprise

Give users the tools they need and ensure your BSM initiative’s success

Did you know that three out of four IT projects fail to realize value on their return on investment? A recent survey indicated that the most important factor for realizing value is user adoption. BMC Education Services can help prevent failure of user adoption with industry leading practices through BSM training for your enterprise.

Our Solution Adoption Plan ensures user acceptance of new BSM solutions by creating a detailed plan for project team training and certification, raising awareness of project objectives and expected benefits, clearly explaining how staff roles will change and reducing project risks related to solution adoption.

There are four phases to Solution Adoption: Awareness and Alignment, Project Team Enablement, End-User Enablement, and Measurement and Validation.

Awareness & Alignment helps define a communications plan throughout implementation to inform the organization and ensure positive support of the initiative.

Project Team Enablement will review the solution being implemented including technology and process changes.   They will also provide a detailed understanding of administrative requirements and ongoing operation of the solution.

During End User Enablement, detailed role-specific instructions will be executed to ensure the skills necessary for implementation success and end user adoption.  

Measurement & Validation will take place after implementation.  In this phase, a baseline will be set and a user adoption audit will take place several months after go-live.

To get started with a Solution Adoption Plan, contact Education Services to schedule an educational needs assessment of your project scope. Education Services will prepare a custom plan based on our Solution Adoption framework, and present it to your executive sponsor and project team for review. The entire process typically takes less than 30 days to complete.