Customers A-Z List
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3BEG (pdf)
3BEG improves system performance by implementing Pool Advisor
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ADP (pdf)
Chooses BMC to Deliver the Infrastructure Availability and Reliability Needed To Attain ISO 9001 Certification
Aegon Canada (video)
Aegon seeks to create a consolidated IT infrastructure with BMC
Afrox (pdf)
Afrox Creates World-class Customer Service Center with BMC
Agfa-Gevaert Group (pdf)
Agfa Advances Toward BSM with BMC® Remedy® Service Management Solutions
ALD AutoLeasing D GmbH (pdf)
ALD Puts BMC Remedy Action Request System at the Heart of Its IT Service Infrastructure
Amadeus Data Processing GmbH (pdf)
Amadeus Transforms Scheduling Efficiency and Cuts Cost Using BMC CONTROL-M
AMT-Credit Agricole (pdf)
AMT-Credit Agricole Uses BMC Configuration Management to Distribute Its Boré@l Workstation and Manage Applications
Anne Arundel County Public School - Case Study (pdf)
Anne Arundel County Public School System decreases help desk costs by 24% with Remedy
QuantAA
Arsenal Digital Solutions (pdf)
BMC BladeLogic Operations Manager slashes time to create and manage remote backup servers
AT&T (pdf)
AT&T Automates Change Control Process with BMC Atrium Orchestrator
Augusta State University - Case Study (pdf)
Augusta State University expands operations, regains credibility and decreases help desk costs by 20% with Remedy
QuantAA
Axon Computer Systems Limited (pdf)
NZ IT company pioneers service management as a service (SMaaS) using BMC
B
Banco BPI (video)
Using BMC MAINVIEW for DB2 and BMC APPTUNE for DB2, Banco BPI discusses how BMC delivers products and solutions faster and more user friendly - cutting down production time and adding value to the business
Banco De La Nación Argentina (video)
Banco De La Nación Argentina has reduced costs and improved customer service over the past 10 years with BMC CONTROL-M products - listen and learn how.
Banco Modal (pdf)
Banco Modal amplia controle de processos com solução da BMC Software
Banco Sabadell Group (pdf)
Banco Sabadell Implements MVS with BMC Software Solutions
BIT (pdf)
BIT Provides Outstanding IT Support Using BMC Remedy
BMC Best Practices ROI - Case Study (pdf)
Best Practices White Paper: Can you believe in ROI?
BMC Thought Leadership
BMC Performance Manager ROI - Case Study (pdf)
BMC Software improves IT Infrastructure Management to better support business needs and gains nearly $3.5 million in benefits with BMC Performance Manager
Case Study Forum
BMC Software, Inc. - Case Study (pdf)
BMC Software Consolidation on Remedy’s HelpDesk Application: Analysis of project returns
QuantAA
BMC Software, Inc. TEI - Case Study (pdf)
The Total Econimic Impact™ of Service Request Management: A business impact assessment whitepaper
EMA
BMC Virtualization ROI - Case Study (pdf)
Management and virtualization software reduce cost and energy consumption at BMC's datacenter
IDC
Brasil Telecom (pdf)
Brasil Telecom Implements BSM Solutions from BMC to Increase IT Management and Monitoring Capabilities
Brookfield (video)
Broofield shares how BMC met their needs for a full function CMDB
Brunel University (pdf)
Brunel University’s Use of the BMC Remedy Action Request System Recognizes Priority of Serving Students and Increasing Efficiency
BT Financial Group (pdf)
BMC orchestrates productivity gains for financial services company
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Caja El Monte (pdf)
Improves its Distributed Environment Management with BMC Software Solutions
Capgemini (video)
Capgemini relies on BMC Remedy Service Management for their service desk needs.
Capgemini (video)
Capgemini relies on BMC Remedy Service Management for their service desk needs
Capgemini UK (pdf)
Capgemini transforms data centres and uses BMC BladeLogic to automate operations
CARFAX (video)
CARFAX shares the value of BSM and BMC CONTROL-M
CARFAX, Inc. (pdf)
Business service management strategy pays off at CARFAX, Inc.
Cbeyond Communications (pdf)
Cbeyond Improves Customer Experience and Operational Efficiency with BMC Atrium Orchestrator Run Book for Network Problem Management
CGI, Inc. (pdf)
CGI Group Inc. turns to BMC Application Problem Resolution to improve customer satisfaction for top telecommunications client
Chicago Board Options Exchange (pdf)
Upgrade to latest BSM solutions provides a strategic management platform for supporting critical trading applications
Chicago Merchantile Exchange (pdf)
Trading on change
Clients & Servers Solution TEI - Case Study (pdf)
The Total Economic Impact™ Of BMC Software Change Management and Configuration Automation for Clients and Servers Solution
Forrester Research
ClubCorp (pdf)
ClubCorp balances high tech and high touch with the help of BMC Service Desk Express Suite
Coldwater Creek (pdf)
BSM approach delivers cost savings and higher efficiency at Coldwater Creek
Coldwater Creek (video)
Coldwater Creek focuses on processes and automation through BMC Business Service Management and experiences several benefits including the ability to reduce IT costs by ten percent.
CONCORDIA Schweizerische Kranken- und Unfallversicherung AG (pdf)
Ensuring premium data quality and precision at one of Switzerland’s leading health insurance providers
Concur (pdf)
Rapid, accurate deployment of software supports SaaS business model for service delivery to thousands of clients and millions of users around the world
Countrywide Financial Corporation (pdf)
Countrywide adopts BMC Remedy solutions as enterprise support standard
Crutchfield (pdf)
Largest U.S. integrated direct marketer of consumer electronics maintains hundreds of customized enterprise applications with BMC Application Problem Resolution
CSC Australia (pdf)
CSC’s Global Outsourcing Services Division remodels services with BMC Remedy ITSM v7
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Dai Nippon - Case Study (pdf)
Dai Nippon Printing generates 93.5% ROI with the BMC Change Management Solution and ITIL
Proseed Corporation
DANONE (pdf)
DANONE reduces rollout time for BMC Service Desk Express by 66 percent
Data Management TEI - Case Study (pdf)
The Total Economic Impact™ of BMC Software's SmartDBA Data Management Solutions
Giga
Data Service Company - Case Study (pdf)
BMC Performance Manager delivers over $ 3.2 million in benefits annually
IDC
DealerTrack (pdf)
DealerTrack keeps auto dealers and lenders connected with the help of Business Service Management solutions from BMC Software
DealerTrack (video)
DealerTrack uses a “building block approach” to BSM
Defence Equipment and Support (pdf)
Helping to keep the UK’s defence technology assets at a state of readiness
Defense Industry (pdf)
IT service management solution set to spearhead adoption of ITIL® best practices
Dell (pdf)
Dell advances business goals with BMC Event Manager
Dell - Case Study (pdf)
Although Dell’s selection criteria focused on fixing the problems inherent in the previous scheduler, the choice of CONTROL-M brought benefits that would far exceed the replacement requirements.
EMA
Dell - Automation - Case Study (Uncategorized)
Global challenges of IT automation
Dell.com
Dell - Capacity Management - Case Study (Uncategorized)
A common language for global IT services
Dell.com
Dell - ITIL (pdf)
How Dell is using BMC Software to implement ITIL
Dell - Service Management - Case Study (Uncategorized)
Reducing the trouble with trouble tickets
Dell.com
Dell Video - Automation (video)
DELL is automating key processes, improving responsiveness with BMC Software
Dell Video - Capacity Managment (video)
Dell Reduces Trouble Tickets Four-fold with BMC
Dell Video - Service Management (video)
DELL is using BMC Remedy IT Service Management Suite Helps Dell to Speed Incident Resolution
Department of Defense Organization (pdf)
Department of Defense Organization offers one-stop shop for all service requests with BMC Remedy Help Desk
Dresdner Kleinwort (webinar)
Webinar by Keith O'Kelly of Dresdner Kleinwort Investment Bank showing the benefits of IT Busines Management with BMC
Dresdner Kleinwort (pdf)
Delivering on IT business management
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East Sussex County Council (pdf)
BMC Remedy delivers Service Management payback in 12 months at East Sussex County Council
EDF Energy (pdf)
EDF Energy Puts its Job Scheduling Under the BMC Software Umbrella
Edmunds.com (webinar)
Selecting and Implementing a Data Center Automation Solution
Edmunds.com (pdf)
BMC keeps Edmunds.com in the fast lane
Embarq (pdf)
BMC Atrium Orchestrator helps Embarq tackle automation challenges, Embarq I.T. implements radical change to benefit the business
Emerging Health/Montefiore Medical Center (video)
Listen to Emerging Health/Montefiore Medical Center show how field technicians can update business-critical asset data using barcode scanners connected to smartphones, such as BlackBerry, Windows Mobile or iPhone.
Euler Hermes (pdf)
BMC Service Desk Express Suite Helps Euler Hermes Standardize User Support and Incident Management.
European Patent Office (pdf)
Non-disruptive Backups and Migrations Enhances European Patent Protection and Management
Evangelical Lutheran Good Samaritan Society, The (pdf)
BMC Recovery Manager plays key role in business continuity
F
Finance Industry - Case Study (pdf)
A North American financial services company achieves rapid business growth through server virtualization using BMC Capacity Management
IDC
Finance Industry TEI - Case Study (pdf)
The Total Economic Impact™ of the BMC Atrium Configuration Management Database (CMDB) Solution
Forrester Research
Financial Services in Healthcare AND IT Consulting Services - Case Study (pdf)
Crossing the Chasm Between the Service Desk and Operations: A value-based assessment with BMC
EMA
Florida Hospital (pdf)
BMC slashes maintenance outages and eliminates unplanned downtime
Fujitsu (pdf)
Fujitsu Transaction Solutions Minimizes Downtime and Drives Out Costs with BMC Application Problem Resolution
G
Gavi (pdf)
GAVI saves $133,000 by standardizing on unified BMC mainframe and distributed systems monitoring solution
green.ch AG (pdf)
green.ch Reduces System Monitoring Time with BMC PATROL Solutions
H
Harris County I.T. Center (video)
Learn how Harris County ITC with BMC Performance Assurance for Mainframes is ensuring that its citizens get speedy access to an efficient, cost-effective justice system in the third-largest county in the nation.
Harris County I.T. Center (pdf)
BMC reduces costs by increasing accuracy of resource planning
HBF (pdf)
HBF Centralizes Batch Scheduling and Cuts Costs with BMC CONTROL-M
Health Product Manufacturing TEI - Case Study (pdf)
A Total Economic Impact™ Analysis of Remedy Change Management: Health products manufacturing industry
Forrester Research
Healthcare Organizations (pdf)
Healthcare Organizations drive up efficiency and drive down costs with BMC® IT Service Support Express
HealthSouth Corporation TEI - Case Study (pdf)
The Total Economic Impact™ Of BMC’s Service Impact And Event Management Solutions: HealthSouth Corporation
Forrester Research
Hi Fert (pdf)
Hi Fert relies on BMC Service Desk Express Suite to provide exceptional service to customers and dealers
Hi Tech Mold & Engineering (pdf)
Hi-Tech Mold & Engineering achieves full return on investment with BMC Magic Service Desk Suite
Hotelplan/Interhome (pdf)
Hotelplan/Interhome gives users 100 percent data availability with BMC Solutions
I
ICTU (pdf)
ICTU launches BMC Service Desk Express Suite in just six weeks
IDG (pdf)
Comprehensive, integrated solution helps IT Service Provider achieve rapid image copies and recoveries
Informatica Trentina (pdf)
Informatica Trentina enhances Asset Management in local government using BMC Remedy Solution
Information Mosaic (pdf)
One of the world’s leading financial custody Solution Providers turns to BMC Software for best-practice IT Service Management
J
Jackson Health Systems (pdf)
Jackson Health Systems goes green with BMC Service Desk Express and standardizes customer service support
K
Kastner & Öhler (pdf)
Leading Austrian retailer realizes complete return on BMC APPTUNE for DB2 investment in first year of use
L
Large U.S.-based Insurance Company (pdf)
Competitive replacement yields instant benefits
Leeds City Council (pdf)
BMC IT Service Management plays vital role in Leeds City Council’s IT transformation
Lennox International (video)
Listen to this brief customer case study from Lennox International as they tell how to keep a revenue-generating manufacturing infrastructure running across a dozen distributed plants.
Liverpool John Moores University (pdf)
University closes information gap with BMC Service Desk Express Suite
M
Manufacturing Organization (pdf)
Enterprise scheduling supports cost-effectiveness component of the organization’s business strategy
Mary Kay - BMC AppSight APR (pdf)
BMC Application Problem Resolution accelerates Application Problem Resolution for Mary Kay Inc.’s supply chain system launch
Mary Kay - BSM (video)
Mary Kay creates a link between IT and the business with BSM from BMC.
Mary Kay - BSM (pdf)
Mary Kay Advances BSM Strategy and ITIL Adoption with BMC Software
Mary Kay - CMDB (video)
Mary Kay shares their BMC Atrium CMDB experiences
Met Office (pdf)
The Met Office expands its horizons with the BMC Remedy IT Service Management Suite
Misys (pdf)
Healthcare solutions leader turns to BMC to accelerate development, improve product quality, and speed and strengthen support
Morgan Stanley (pdf)
Complex deployment done right at Morgan Stanley
Motorola (video)
Motorola creates one vision of “Motorola IT” with the help of BSM and BMC Remedy Service Management solutions
N
National City Corporation (pdf)
National City Corporation automates the identity lifecycle with BMC Identity Management
NHS Trust (pdf)
The NHS Trusts in Gloucestershire improved IT support by 60 percent
Northeastern University (pdf)
Northeastern University Improves IS Support with BMC Remedy Action Request System
O
Operational Services GmbH & Co. KG (pdf)
Reibungslose Verlegung des Flughafen-Rechenzentrums dank BMC BladeLogic
Operational Services GmbH & Co. KG (pdf)
BMC BladeLogic Keeps Airport Flying During Data Center Move
Optimis (pdf)
Optimis uses BMC Remedy Customer Support to guarantee service excellence
optionsXpress (pdf)
Online brokerage exercises valuable option: Using BMC Application Problem Resolution to solve problems more quickly
Organisation und Informatik Stadt Zürich (OIZ) (pdf)
The IT strategy of the City of Zurich (OIZ) is based on Business Service Management
Organisation und Informatik Stadt Zürich (OIZ) (pdf)
Die Stadt Zürich (OIZ) setzt ihre IT-Strategie mit Business Service Management
Oxygen Business Solutions (pdf)
Oxygen Business Solutions expands customer base, lifts earnings by 300 percent
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Pernod Ricard Pacific (pdf)
BMC Service Desk Express just the tonic for drink maker’s IT user satisfaction
PHH Mortgage Services (pdf)
BMC AppSight Application Problem Resolution pays for itself in less than a year
Princess Cruises (video)
Princess Cruises uses BMC MAINVIEW products to monitor across-the-board applications
R
Regence Group, The (pdf)
The Regence Group provides information to 6,000 users with BMC Remedy Knowledge Management
Retail Industry - Case Study (pdf)
A Total Economic Impact™ Analysis of Remedy Asset Management
Forrester
Retail Industry - Case Study (webinar)
Learn how Agentless Scheduling can improve automation and increase efficiency for retail environments
BMC's Joe Goldberg
Retail Industry TEI - Case Study (pdf)
The Total Economic Impact™ of BMC Software Change and Configuration Management Solutions
Forrester Research
ROC de Leijgraaf (pdf)
ROC de Leijgraaf increases IT support responsiveness by 20 percent using BMC Service Desk Express Suite
Roundy’s Supermarkets, Inc. (pdf)
Enterprise Scheduling helps keep store shelves stocked
S
Schaller Anderson (pdf)
Schaller Anderson easily handles rapid growth with BMC
Service Request Management Impact Assessment - Case Study (pdf)
A Business Impact Assessment white paper for BMC Service Request Management
EMA
Seur Geopost (pdf)
Seur Geopost standardizes its customer service processes with BMC Service Desk Express
SFS services AG (pdf)
Business Service Management as a key success factor for SFS Services AG
SFS services AG (pdf)
Business Service Management als Schlüsselfaktor für den Erfolg der SFS services AG
SIA-SSB (pdf)
Financial systems technology provider optimizes availability and resources of critical DB2 card processing systems with BMC Software
Siemens (video)
Siemens shares their experiences with BMC ITSM Suite, BMC Atrium CMDB, and more
Siemens Business Services (pdf)
Siemens Business Services improves service and satisfaction with BMC Remedy
Solomon Mutual Bank (pdf)
Solomon Mutual Bank runs an identity-aware business with BMC Identity Management
Specialized Financial Institution (pdf)
Vendor Management for Compliance and IT Efficiency
Stanford University - Case Study (pdf)
Stanford University decreases university systems support costs by 30% with BMC
QuantAA
StarHub (pdf)
StarHub improves customer service index trend with BMC Remedy AR System
Station Casinos (pdf)
Las Vegas gaming leader bets on the problem-solving power of BMC Application Problem Resolution
Sun Chemical (pdf)
Advanced enterprise scheduling keeps complex business-critical batch processes running effortlessly
Sunrise Communications AG (pdf)
Efficient IT Service Management increases competitiveness for Sunrise Communications AG
Sunrise Communications AG (pdf)
Effizientes IT Service Management erhöht die Wettbewerbsfähigkeit der Sunrise Communications AG
Swiss Mobiliar (pdf)
Swiss Mobiliar takes application performance to new heights with BMC Software
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Talentum (pdf)
Talentum implements BMC Performance Manager Express monitoring capabilities to establish leading web presence
Tata Motors Ltd. (pdf)
Tata Motors Ltd. scales up IT Service Management to support globalization
Telekurs (pdf)
Telekurs Services AG achieves business transparency using Business Service Management (BSM)
TeliaSonera (pdf)
TeliaSonera improves customer satisfaction with solutions from BMC Software
Telkomsel (pdf)
BMC Remedy IT Service Management Suite rings in service improvements
Telvent (pdf)
Telvent achieves a 370% return on a 2½ year ITSM project lifecycle.
Teranet (video)
Teranet explains what Business Service Management means to their business
The Regence Group (video)
The Regence Group relies on BSM and BMC Performance Manager for real time solutions
Tieto Enator (video)
Tieto Enator shares their experiences and why they can trust BMC to meet their needs
Time Warner Cable (pdf)
BMC Remedy Assists Time Warner Cable in Delivering Award-winning Customer Care
Trustmark (pdf)
New solutions for discovery and client configuration automation strengthen compliance and disaster recovery initiatives
U
UGI Utilities (pdf)
Delivering superior customer service by ensuring exceptional performance and availability of the IBM DB2 environment
University of Canterbury (pdf)
The University of Canterbury is Implementing the Information Technology Infrastructure Library with the Help of BMC Service Desk Express Suite
University of Miami Health Systems (pdf)
Streamlining medical IT operations with BMC Service Desk Express
University of Michigan (pdf)
University of Michigan Improves Efficiencies with BMC Remedy
University of Pittsburgh Medical Center (pdf)
UPMC Implements Business Service Management to Automate Critical Processes Tied to Patient Care
University of Sydney (pdf)
University of Sydney Turns to BMC for BSM Solutions that Promote IT Service Excellence
Utilities Industry TEI - Case Study (pdf)
The Total Economic Impact™ of the BMC User Administration and Provisioning Solution
Forrester Research
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Vhi Healthcare (pdf)
BMC CONTROL-M automates batch jobs for Vhi Healthcare as part of their continuous improvement initiative
Virgin Media (pdf)
UK’s leading entertainment and communications company accelerates time to market, shrinks release cycles, with BMC BladeLogic
Vodafone Australia Pty Limited (pdf)
Vodafone Turns to the BMC Remedy IT Service Management Suite to Streamline Its Service Support Infrastructure
Vodafone Egypt (pdf)
Vodafone Egypt Achieves Dramatic ROI Using BMC Remedy Service Management Solutions
Volkswagen AG (pdf)
The Volkswagen Group Anticipates Rapid, Complete Return on Global BMC Identity Management Implementation
Volkswagen AG - Case Study (video)
VW to save £35m with global access management
Computer Weekly
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Workspace Group (pdf)
Workspace Group Embraces BMC Magic Service Desk Suite for Help Desk and Workflow Support
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Xwave (video)
Xwave helps customers improve services with BMC Configuration Automation
