|
|
|
|
Remedy Earns Leadership Position in META Group's Evaluation of Asset Portfolio Management Tools Remedy IT Service Management Suite Once Again Enjoys Honor as Recognized Industry Leader SUNNYVALE - Calif., (October 15, 2004 ) - BMC Software, Inc., [NYSE: BMC], today announced that the company’s Remedyâ IT Service Management Suite for the Enterprise has been ranked among the market leaders in META Group’s recently released METAspectrumSM report for Asset Portfolio Management Tools. This ranking reinforces the Remedy IT Service Management suite’s reputation as the market-leading IT Service Management solution and illustrates the benefits of Remedyâ Asset Management as an essential element of BMC Software’s larger corporate strategies to deliver Business Service Management (BSM) and Change and Configuration Management (CCM) solutions. META Group (Nasdaq: METG) is a leading provider of information technology (IT) research, advisory services, and strategic consulting. The new Asset Portfolio METAspectrum evaluation is based on META Group’s METAspectrum methodology, which provides a framework for evaluating or selecting an appropriate IT vendor or product, simplifies the decision process, and enables more effective technology investments. For the purposes of this Asset Portfolio Management Tools evaluation, META Group defines Leaders as having the ability to deliver enterprise-wide solutions, understand large customer dynamics, and support larger initiatives and integrations. Leaders in this market offer key tools and/or partnerships to support the larger organizational role, and also have larger corporate strategies, which leverage information from asset repositories to build cost and service impact models. “The combination of asset management and configuration repositories will be fueled by the desire to improve overall consistency as well as efficiency of data accuracy, with the ultimate result that these asset repositories will provide a backbone to improved IT business efficiency,” commented William Snyder, program director at META Group’s technology research services. “We believe this market will continue growing for the next three to five years. Asset portfolio tools enable IT to deliver services at an optimal cost, facilitating alignment of business-unit and enterprise priorities.” Features and functionality of BMC Software’s Remedy IT Service Management Suite, which includes Remedy Asset Management, Remedy Help Desk, Remedy Change Management, and Remedy Service Level Agreements, played a key role in securing this leadership position. The METAspectrum analysis specifically recognized the Remedy IT Service Management Suite for its strength in integrating the various Remedy applications, delivering market-leading portfolio management of assets through a partnership with ProSight, excellent functionality within Remedy Help Desk, and the powerful underlying technology of Action Request Systemâ (AR Systemâ), the platform on which all Remedy IT Service Management Suite applications are built. “This favorable rating in the METAspectrum report highlights the strength of Remedy Asset Management, as well as the vision BMC Software has for that solution as part of the company’s larger initiatives, such as Business Service Management and Change and Configuration Management,” said Harold Goldberg, vice president of worldwide marketing and business strategy for BMC Software’s Remedy solutions. “Using BMC Software’s comprehensive Change and Configuration Management solution, companies can more quickly and easily identify the IT environment related to critical business services, respond to changing business and IT requirements, and control all business critical configurations in the IT environment.” Business Service Management (BSM) is an approach for enabling companies to manage IT and services from a business perspective. BSM enables companies to understand and predict the impact of technology changes on the business, and conversely, how changes in the business impact IT, resulting in improved customer service and business performance. This week, BMC Software announced it is providing customers with an advanced, business-aware change management capability to allow organizations to more quickly and effectively align IT with business objectives, the goal of BMC Software’s BSM strategy. The new capability comes as a result of new integrations between its service modeling and policy engine, BMCâ Service Impact Manager, and its Change and Configuration Management (CCM) solutions, including the Remedy IT Service Management Suite. [See related release dated October 14, 2004, “BMC Software Advances Business Service Management Strategy with Updated Service Impact Management Solution.”] About METAspectrum META Group’s METAspectrumSM methodology provides a framework for evaluating or selecting an appropriate IT vendor or product, simplifies the decision process, and enables more effective technology investments. META Group’s research efforts, which adhere to the company’s commitment to objectivity, are conducted independently, based on industry best-practice methodologies and subject to the highest levels of review by META Group’s research community. To learn more about METAspectrum, visit metagroup.com/metaspectrum or call 800-945-META.
About BMC Software’s Remedy Solutions Remedy products deliver Service Management software solutions that enable organizations to align internal and external service and support processes to business goals. More than 10,000 customers worldwide, from small and mid-sized businesses to global enterprises, have chosen Remedy IT Service Management and Customer Service and Support software to automate their support processes, improve service levels, manage assets, and lower costs. The highly flexible, best-practice applications enable enterprise-wide Business Service Management, and allow customers to easily adapt to unique and changing requirements.
BMC Software customers using Remedy solutions include 80 percent of Fortune 100 companies and 50 percent of Global Fortune 500 companies. Customers worldwide have employed solutions developed throughout the 14 years of Remedy product evolution. Locate additional information at www.remedy.com. About BMC Software BMC Software, Inc. [NYSE:BMC], is a leading provider of enterprise management solutions that empower companies to manage their IT infrastructure from a business perspective. Delivering Business Service Management, BMC Software solutions span enterprise systems, applications, databases and service management. Founded in 1980, BMC Software has offices worldwide and fiscal 2004 revenues of more than $1.4 billion. For more information about BMC Software, visit www.bmc.com Public Relations Contacts:
Julie Redard BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc. All other trademarks or registered trademarks belong to their respective companies. © 2004, BMC Software, Inc. All rights reserved. |
