BMC Software^® Significantly Expands Mainframe Component of its Business Service Management Strategy

Provides Customers with a Complete Solution for Managing Business Services

NEW YORK - (Oct. 14, 2004) - From its exclusive Business Service Management (BSM) Executive Event, BMC Software, Inc. [NYSE: BMC], a leader in enterprise management solutions, today announced it has significantly enhanced BSM mainframe support with new integrated solutions. The integration of MAINVIEW^® mainframe management solutions and SmartDBA^® data management solutions into BMC^® Service Impact Manager enables companies to better understand and manage the relationship between their mainframe environments and business objectives for a complete BSM strategy.

"It is clear that any solution that claims to manage business services from an IT point of view has a tremendous gap if it ignores the mainframe platform," said Bill Miller, vice president and general manager, Mainframe Solutions, BMC Software. "A key advantage of our BSM strategy is that it spans both distributed and mainframe resources, working together across the enterprise. Leveraging our strong heritage on the mainframe, we are able to differentiate ourselves from the competition by providing the industry's only complete solution for aligning IT with business objectives."

The majority of today's Fortune 1000 companies continue to rely on mainframes as a critical enabler of their business services. The ability to measure and report on mainframe activity provides IT managers within these companies with powerful tools for meeting aggressive service levels. With today's announcement of BMC Impact Integration for MAINVIEW and BMC Impact Integration for SmartDBA, BMC Software is providing the unmatched capability to not only do business impact reporting and analysis for the mainframe, but also to integrate that information into the management of the overall IT environment.

The processing environment at Grocers Supply is a diverse mix. "We have every server size from a mainframe to WinTel servers, including RS/6000s and one AS/400, servicing a number of different types of applications used both internally and externally," said David Bash, vice president of MIS, Grocers Supply. "The ability to monitor our IT environment and the business services it affects in real-time is critical. Relying on a phone call from a customer to tell us when they have a problem is not acceptable."

Complete Mainframe Infrastructure Management
Managing an IT environment from a business perspective requires robust, comprehensive monitoring and management of all the underlying components including the mainframe itself, the operating system, the subsystems, the databases, the storage devices, the applications, etc. From this foundation, events can be filtered, correlated and propagated to the BMC Service Impact Manager for business prioritization and resolution, thus helping IT departments to meet their business-driven service level objectives.

The MAINVIEW family of products from BMC Software provides integrated, easy-to-use and cost-effective solutions for monitoring, managing, automating and optimizing z/OS and OS/390 applications and resources. Using the MAINVIEW AutoOPERATOR technology, BMC Impact Integration for MAINVIEW integrates these solutions into BMC Service Impact Manager, assuring that appropriate MAINVIEW events are delivered in the context of business services. Alarm management and automated responses can be implemented giving a strong foundation for instrumenting the platform.

SmartDBA then adds deep domain expertise around IMS and DB2 with tools and utilities for performing the full set of administration, performance and recovery tasks necessary to manage databases on this platform. MAINVIEW events are also fed into SmartDBA for refinement and diagnostic processing. These events, in addition to native SmartDBA events, are provided to both the DBA via the SmartDBA console and to the BMC Service Impact Manager via BMC Impact Integration for SmartDBA.

By leveraging its deep expertise on the database environment, SmartDBA can augment and enhance the information associated with alerts and expose the internal relationships and configurations of the database environment. This maximizes the ability of BMC Impact Integration for SmartDBA to determine logical relationships between business services and the underlying components and processes that support them.

Advanced Database Performance
In addition to BMC Impact Integration for SmartDBA, BMC Software is also announcing significant enhancements to its BSM Infrastructure Management solutions with the introduction of SmartDBA Database Performance for DB2. This solution provides complete database performance management for the DB2 environment, and with this release it is now fully integrated into the BMC Service Impact Management layer. Through this solution, the Company has made significant progress on its commitment to integrate their database solutions through the Web-based SmartDBA GUI Console, backed up with new capabilities for automated problem detection and resolution processing. The ability to share these events with the BSM management layer arms the DBA with extensive tools and automation for resolving conditions proactively and enables fully optimized business services on an around-the-clock basis.

About BMC Service Impact Manager
BMC Service Impact Manager is a real-time service impact management solution for IT operations, service managers and business executives. It leverages existing IT management tools to deliver business-aware information about the real-time state of services. Powerful analysis enables IT and service desk staff to pinpoint, prioritize and manage the impact of IT on the business. Web-based dashboards and reports show executives the business effect of IT problems and the value of IT services while service models define IT and business inter-dependencies for improved service delivery and planning.

About BMC Software
BMC Software, Inc. [NYSE:BMC], is a leading provider of enterprise management solutions that empower companies to manage their IT infrastructure from a business perspective. Delivering Business Service Management, BMC Software solutions span enterprise systems, applications, databases and service management. Founded in 1980, BMC Software has offices worldwide and fiscal 2004 revenues of more than $1.4 billion. For more information about BMC Software, visit www.bmc.com. For additional information on BSM, visit www.bmc.com/bsm.

Public Relations Contacts:

Julie Dearing
BMC Software
(713) 918-1434
julie_dearing@bmc.com

Kyle Flaherty
Porter Novelli for BMC Software
(617) 897-8200
kyle.flaherty@porternovelli.com