BMC Software® Delivers New Service Management Solutions

New Versions of BMC® Event Manager and SLM Express Add Automation and Intelligence to Better Align IT Operations with Business Objectives

HOUSTON - (Sept. 7, 2004) - BMC Software, Inc. [NYSE: BMC], a leading provider of enterprise management solutions, today announced new versions of BMC® Event Manager and SLM Express, two of its service management solutions that enable companies to manage the IT services they deliver at a business level. The latest BMC Event Manager product delivers powerful new policy creation and management capabilities for increased flexibility, usability, and time-to-value. The new SLM Express product includes enhanced reporting and automation features as well as integration with BMC Service Impact Manager, providing customers with a powerful solution for managing service levels from a business perspective.

These new BMC Software products deliver powerful automation capabilities and built-in intelligence for managing complex IT environments more easily and with greater control to help companies align their IT operations with business objectives as part of a Business Service Management (BSM) strategy. BMC Event Manager enables the IT organization to efficiently manage availability and performance data from thousands of IT components, turning this data into information for improved business operations. SLM Express helps businesses manage, monitor and report on IT components from an end-user perspective.

GVT, the first company in Latin America to operate a Next Generation Network that allows for a complete integration in voice, data and image transmission said they are using BMC Event Manager to help improve their service management capabilities. "Through BMC Event Manager, we will be able to consolidate all our events into a single focal point," said Sílvio Mendonça, IT operations manager for GVT. "Our use of this solution is part of this company's overall goal to put best practices in place to achieve Business Service Management. As a fixed telephone carrier that offers voice, Internet and data transmission services, GVT will use BMC Event Manager to quickly identify an event or problem, understand this problem and immediately solve it. We want to save time and key resources with this solution, as well as improve our data center operations and improve overall service to our customers."

BMC Event Manager Dynamically Manages Complex Policies
Built upon a highly scalable architecture, BMC Event Manager receives events from IT components and translates them into information to quickly solve problems through filtering, prioritizing, correlating and automatically handling events according to business and operations priorities. BMC Event Manager feeds this data into BMC Service Impact Manager, a solution that combines powerful service modeling capabilities with existing enterprise event management, automation, and notification solutions to transform availability and performance data into detailed knowledge about the status of business services and service level agreements. This integration helps prioritize work so that the IT organization can focus on the most important services provided to the enterprise.

BMC Event Manager also has expanded the product's powerful event management capabilities and provides a new graphical user interface to create and manage policies. Most organizations have complex rules, or policies, for managing their IT environment. These policies enable automatic operations whenever an event meets user-specified criteria, including basic event information, operational status or calendar timeframe. Through a simple point-and-click process, the new interface makes it easy for administrators to set up event policies, including blackout times, correlation, escalation, notification, enrichment or suppression. For example, using the built-in timeframe feature, administrators can easily set up policies that automatically adjust for critical service periods such as daily peak service hours or critical month-end processing.

"Our event and service level management capabilities are critical in enabling companies to align their IT services with business objectives and ensure those objectives are met in an automated fashion," said Mary Nugent, vice president and general manager, Service Management Solutions, BMC Software. "With the new version of SLM Express, we are bringing service level management and service impact management together to deliver advanced business service management capabilities."

SLM Express Automates SLM Process and Business Reporting
SLM Express, a BMC Software service level management (SLM) solution, allows businesses to define, measure, monitor, manage and report on service level agreements (SLAs) from an end-user perspective. SLM Express now integrates with BMC Service Impact Manager. This integration enables customers to set SLAs based on service impact and service component event status for more accurate measurement and management of services based on business objectives.

SLM Express delivers powerful new reporting capabilities, including a new native report that allows users to display SLA compliance states and SLA compliance percentages across multiple months for at-a-glance views of SLA performance trends. The new version of SLM Express also leverages BMC Software's partnership with Business Objects (see today's related release, "BMC Software Announces New Business Objects Partnership and Detailed Reporting Products to Advance Business Service Management Strategy") by now offering SLA report templates for use with PATROL® Reporting to develop comprehensive reports for IT and executive audiences. In addition, by integrating SLM Express with PATROL Reporting, users can easily schedule SLA report generation as frequently as necessary to meet their enterprise's reporting needs.

About BMC Software
BMC Software, Inc. [NYSE:BMC], is a leading provider of enterprise management solutions that empower companies to manage their IT infrastructure from a business perspective. Delivering Business Service Management, BMC Software solutions span enterprise systems, applications, databases and service management. Founded in 1980, BMC Software has offices worldwide and fiscal 2004 revenues of more than $1.4 billion. For more information about BMC Software, visit www.bmc.com.

Public Relations Contacts:
Linda McDowell
BMC Software
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Linda_McDowell@bmc.com

Julie Redard
Porter Novelli for BMC Software
617-897-8200 x234
julie.redard@porternovelli.com

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