BMC Software®Delivers Dynamic Batch Management Solution

BMC® Batch Impact Manager Allows Customers to Manage Batch Processes Based on Their Importance to the Business

HOUSTON - (Sept. 7, 2004) - BMC Software, Inc., [NYSE: BMC], a leading provider of enterprise management solutions, today announced the delivery of BMC Batch Impact Manager, a dynamic batch management solution that allows customers to proactively manage batch processes according to their importance to the business, thus helping them achieve Business Service Management (BSM). BMC Software’s BSM strategy enables companies to move beyond traditional IT management to better control their critical services from a business perspective.

Mission-critical business services often depend on multiple IT components that run complex business processes in a specific order at a specific time. On average, more than 50 percent of critical data processing is performed in batch, so assuring on-time completion of these business processes is critical and poses a serious challenge for organizations striving to deliver quality service to their end-users and business partners. BMC Software’s CONTROL-M batch scheduling solution delivers dynamic batch scheduling management for the enterprise; BMC Batch Impact Manager takes batch management a step further by providing a clear picture of the status of batch business services. It also proactively detects potential delays as well as errors in the batch business process, so that corrective actions take place before the business service is affected.

"Managing worker’s compensation, liability claims and managed care on a national basis requires an enormous number of batch jobs that are critical to our business,” said Laurie Kenley, production control coordinator, Cambridge Integrated Services Group, Inc. “BMC Batch Impact Manager will allow us to manage our cross-platform scheduling in order to let our teams know of issues before they impact the business. It also will let us prioritize jobs by business process, giving us the ability to manage mission-critical processes in order to meet our SLAs even in the event of an outage."

Dynamic Batch Management Prioritizes Jobs Based on Business Impact
BSM solutions provide a "whole view" of business and IT operations, tightly linking IT resources to business objectives and managing those resources based on business priorities. In support of BSM, BMC Batch Impact Manager allows users to define and manage batch flows at a business process level rather than at a job level and intuitively translates business requirements into job definitions. It identifies the relationship between the most critical business services, their related critical batch processes and the batch jobs that facilitate them. Once these critical batch processes are identified, BMC Batch Impact Manager can dynamically track the status of these jobs, ultimately ensuring their successful completion and providing proactive notification of potential delays before they impact the business service. In addition, it provides the ability to prioritize the handling of failed business processes, enabling IT to focus on recovering the most important processes first.

BMC Batch Impact Manager:

• Allows the definition of “must complete by” time for critical jobs
• Scans predecessor/successor chains to determine and analyze critical paths
• Provides early notification of potential batch delays

"BMC Batch Impact Manager allows customers to manage critical batch business services from a business perspective - raising their visibility and showing their impact on the business,” said Mary Smars, vice president and general manager, Distributed Systems Management, BMC Software. “The batch and online environments are becoming increasingly dependent on one another in today’s business services. BMC Software provides a unique solution for addressing these environments in totality from a business perspective, thus assuring the availability of vital business services."

Taking this advanced solution a step further, BMC Batch Impact Manager has added management by business priority and integration with BMC Service Impact Manager (SIM). SIM combines powerful service modeling capabilities with existing enterprise event management, automation and notification solutions to transform availability and performance data into detailed knowledge about the status of business services and service level agreements. Through the integration with SIM, BMC Batch Impact Manager dynamically defines job objects in SIM, bringing online and batch processes together in one place for the first time. Batch Impact Manager also sends alerts to SIM for business service impact analysis.

About Service Management
BMC Software’s Enterprise Service Management solutions enable IT organizations to manage what matters at a business service level through comprehensive solutions for Application, Infrastructure and Service Management. BMC Software’s Service Management solutions optimize, manage and measure the delivery, support and impact of IT services. These solutions allow customers to optimize IT service quality and investment tradeoffs, achieve best-practice levels of IT customer support and integrate business and IT management goals.

About BMC Software
BMC Software, Inc. [NYSE:BMC], is a leading provider of enterprise management solutions that empower companies to manage their IT infrastructure from a business perspective. Delivering Business Service Management, BMC Software solutions span enterprise systems, applications, databases and service management. Founded in 1980, BMC Software has offices worldwide and fiscal 2004 revenues of more than $1.4 billion. For more information about BMC Software, visit www.bmc.com

BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc. All other trademarks or registered trademarks belong to their respective companies. © 2004, BMC Software, Inc. All rights reserved.