BMC Software® Delivers Enhanced Application Management Capabilities for PeopleSoft via PATROL®

PATROL for PeopleSoft 2.0 Offers Root Cause Analysis and End-to-End Response Time Breakdown

HOUSTON - (August 23, 2004) - BMC Software^®, Inc. [NYSE: BMC], a leading provider of enterprise management solutions, today announced the availability of PATROL for PeopleSoft 2.0, which provides an automated and centralized end-to-end PeopleSoft management solution. It offers improved application performance management, root-cause analysis and automatic problem resolution to help companies lower their operating costs. Focusing on the end-user experience, PATROL for PeopleSoft optimizes resource utilization and helps improve service levels, enabling continuous availability of important business processes.

"PATROL for PeopleSoft allows us to monitor and manage our entire distributed PeopleSoft Financials and HRMS environments," said Shivaji Huttler, Database & Data Warehouse Manager, City of Boise. "It gives us a consolidated view of our environment, delivering performance metrics and availability statistics at a glance. With PATROL, our PeopleSoft administrators and Help Desk staff can monitor the overall system activity and resources, thus minimizing downtime and reducing problem resolution time. We are no longer managing our critical systems in a reactive manner but by using PATROL we now tend to be proactive."

PATROL for PeopleSoft leverages system experts by providing a storehouse of system information that less experienced administrators can easily access and utilize. With its easy installation, configuration, and cross-platform support, PATROL for PeopleSoft offers out-of-the box functionality and requires minimal customization. It allows PeopleSoft administrators to manage the entire scope of their PeopleSoft environment from a single location, including PeopleSoft applications, Tuxedo, databases and the related operating system. The entire environment is monitored from the end-user's perspective, providing a centralized, in-depth, view into PeopleSoft domains, processes, and infrastructure. To meet service level agreements and optimize productivity, PATROL for PeopleSoft monitors and measures end-to-end response time as well as offers inter-component breakdown in a multi-tier Internet environment.

"PATROL for PeopleSoft notifies administrators of problems before they affect the users, helping companies meet their service level agreements and keeping their business services stable and performing optimally," said Mary Smars, vice president and general manager, Distributed Systems Management, BMC Software. "Because business processes rely on the availability of underlying system components, PATROL for PeopleSoft monitors the health of PeopleSoft-critical components, offering early problem detection and notification, along with problem analysis tools for faster problem resolution."

PATROL for PeopleSoft Delivers Increased Performance and Availability

Using PATROL for PeopleSoft customers can:

• Centrally manage PeopleSoft users, transactions, jobs, SQL requests and business processes
• Detect, correct and prevent availability and performance problems before they affect the business service
• Improve service levels and analyze system performance to help make informed strategic decisions

About Application Management
BMC Software's Distributed Management solutions enable IT organizations to manage what matters at a business service level through comprehensive solutions for Application, Infrastructure and Service Management. BMC Software's Application Management solutions put you in total command of your application environments, regardless of platform or application. These solutions ensure a consistent and acceptable user experience, minimize cost of implementation and operations, improve data accuracy and timeliness and ensure that applications meet customers' business objectives.

About BMC Software
BMC Software, Inc. [NYSE:BMC], is a leading provider of enterprise management solutions that empower companies to manage their IT infrastructure from a business perspective. Delivering Business Service Management, BMC Software solutions span enterprise systems, applications, databases and service management. Founded in 1980, BMC Software has offices worldwide and fiscal 2004 revenues of more than $1.4 billion. For more information about BMC Software, visit www.bmc.com.

Public Relations Contacts:
Heather Real
BMC Software
713-918-1649
heather_real@bmc.com

Julie Redard
Porter Novelli
617-897-8200
julie.redard@porternovelli.com

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