Remedy Placed in Coveted "Leadership" Position of the METAspectrumsm Evaluation of Asset Portfolio Management Tools

Remedy Asset Management gains significant ground in the Asset Portfolio Management space

MOUNTAIN VIEW, Calif., November 20, 2003 - Remedy®, a BMC Software company [NYSE:BMC], today announced that it has been ranked among the market leaders in META Group's recently released METAspectrumSM for Asset Portfolio Management Tools. This accomplishment marks an important milestone in Remedy's service management history, illustrating that the current version of Remedy Asset Management an essential element of Remedy's IT Service Management suite, which allows organizations to effectively manage IT changes, assets, and service levels beyond consolidated service desk capabilities to deliver proactive IT support.

META Group (Nasdaq: METG) is a leading research and consulting firm that focuses on information technology and business transformation strategies. The new Asset Portfolio Management METAspectrum evaluation is based on META Group's METAspectrum methodology, which provides a framework for evaluating or selecting an appropriate IT vendor or product, simplifies the decision process, and enables more effective technology investments.

"It's imperative for IT organizations to realize the importance of a consolidated asset management solution. Leaders in this market have demonstrated the ability to deliver enterprise-wide solutions that are positioned to support larger initiatives," commented William Snyder, program director at META Group's technology research services. "Today organizations need to select an appropriate enterprise-wide, robust solution like the one offered by Remedy to meet their near- and long-term service management business objectives to align IT with their business goals."

Remedy is positioned in the Leader segment of the METAspectrum analysis. Features and functionality of the company's IT Service Management suite, which includes Remedy Asset Management, played a key role in securing this leadership position. The report states that the deep functionality of Remedy Asset Management is intuitive with its consistent look and feel, and cites the power and homogeneity of the Action Request System® (AR System®), the platform on which all Remedy applications are built, as core strengths of Remedy's solutions.

Full asset lifecycle management capabilities of Remedy Asset Management version 5.5 include

• Cost management framework to manage all costs that impact IT ownership allowing IT managers to determine who uses IT resources the most (chargeback and cost center allocations and reporting);
• New configuration management capabilities including an IT configuration catalog, allowing companies to maintain standard configurations of deployed systems within the infrastructure;
• Contract management capabilities enabling software license compliance and lease management capabilities, illustrating what licenses a company owns compared with what has been deployed in the infrastructure and ability to generate reports based on the variance.
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"This favorable rating in the METAspectrum report highlights the strength of Remedy's asset management solution, as well as the vision Remedy has for that solution as part of the broader IT Service Management suite and in delivering on the larger initiatives, such as Business Service Management," said Harold Goldberg, vice president of marketing and business strategy at Remedy. "We work hard to continuously build upon our asset management product and add industry-advanced features and functionality while maintaining the flexibility and ease of use for which Remedy is so well known."

Business Service Management (BSM) is an approach for enabling companies to manage IT and services from a business perspective. BSM enables companies to understand and predict the impact of technology changes on the business, and conversely, how changes in the business impact IT, resulting in improved customer service and business performance. Remedy's Asset Management application plays a critical role in delivering BSM solutions by offering customers a single asset repository, including configuration items, downstream and upstream dependencies, and financial asset information related to the assets that support a business service.

About METAspectrum
METAspectrum was developed to enable IT professionals to quickly evaluate vendors based on their ability to deliver on the presence and performance criteria that matter most in a given market. With the growing trend toward combining configuration and asset management into a single repository, enterprise-class asset management vendors provide the tool that facilitates better decisions on a holistic basis.

METAspectrumSM evaluations from META Group (Nasdaq: METG) provide IT professionals with a view into critical market success factors and vendor positioning. METAspectrum delivers comprehensive evaluations of both technology markets and vendor product offerings. There are multiple market evaluations planned for release in 2003 and beyond. METAspectrum evaluations are updated quarterly, biannually, or annually, depending on the characteristics of individual markets. To view completed market evaluations, or learn more about the METAspectrum methodology, visit www.metagroup.com/metaspectrum.

METAspectrum market evaluations and results are the sole property of META Group, Inc. and are Copyright © 2003 META Group, Inc. All rights reserved. Permission to use the results requires prior written approval from META Group, and should not be deemed an endorsement of any company or product

About Remedy
Remedy, a BMC Software company headquartered in Mountain View, California, provides Service Management software that enables organizations to automate and manage internal and external service and support processes. The Company's out-of-the-box, best practice applications help customers align service and support with business objectives. These applications - including Remedy Help Desk, Remedy Asset Management, Remedy Change Management, Remedy Service Level Agreements, and Remedy Customer Support - improve service quality, control assets and change, and reduce costs. All Remedy applications are built on the company's highly flexible Action Request System development platform, allowing customers to easily adapt Remedy solutions to meet unique and changing requirements.

Remedy customers include 75 percent of Fortune 100 companies and 60 percent of Global Fortune 500 companies. More than 7,000 Remedy customers worldwide employ solutions developed throughout the company's 13 years of product evolution and investment. Locate additional company and product information at www.remedy.com.

Media Relations Contacts:
Tamara Doney
Remedy
(916) 645-6233
tamara.doney@remedy.com

Julie Redard
Porter Novelli for Remedy
(617) 897-8234
julie_redard@porternovelli.com

Remedy, Action Request System, and AR System are registered trademarks of BMC Software, Inc. All other trademarks are the property of their respective owners.