BMC Software Introduces New Integrated Solutions to Advance Business Service Management Strategy

Customers Gain a Better Understanding of the Business Impact of IT

Editor's Summary: BMC Software today announced: Several product deliverables in its BSM strategy including a new version of BMC Service Impact Manager that offers an executive dashboard. New integration between CONTROL-M, its job scheduler, and Service Impact Manager, which adds business relevance. BMC Software and Siebel Systems are collaborating to deliver deeper integration between the Universal Application Network (UAN) and BMC Software's BSM solutions.

New York - (October 15, 2003) - At the BMC Software Forum in New York City, BMC Software, Inc. [NYSE: BMC], a leader in enterprise management, today announced new integrated solutions to help companies better understand and manage the integral relationship between IT environments and business objectives. The company's new executive Web console, batch management and service management solutions support BMC Software's Business Service Management (BSM) strategy. These new products follow the introduction of six other solutions since the company announced its BSM initiative last April.

Business Service Management tightly links IT resources to business objectives and manages these resources based on business priorities by providing a direct line of sight - a clear, focused view of the most important issues - across business and IT operations. In order to effectively manage this relationship, companies need to gain a precise view of what matters and solidify their IT management. BMC Software is delivering new capabilities today that enable that transition, including:

• A new version of BMC^® Service Impact Manager and integration with CONTROL - M, BMC Software's industry leading job scheduling solution, that enables companies to better understand the business impact of online and batch operations. Combining management of both online and batch operations provides businesses with a true understanding of the full impact of IT on the business.
• A planned integration for PATROL^® for Siebel Universal Application Network (UAN) will enable companies to establish a clear link between the health of the underlying IT infrastructure supporting UAN-integrated applications and its impact on business performance.

"As a leading media research company, providing our customers with the best service possible is one of our key goals," said Marty LeFebvre, vice president of Technology Strategy at Nielsen Media Research, the world's leading provider of television audience measurement and related services. "In order to provide our customers with the utmost in satisfaction we must link our IT resources with our business services. BMC Software's Business Service Management strategy and broad solution set, including Service Impact Manager, is directly in line with these objectives."

New Tools Enable Customers to Better Understand the Business Impact of IT
The latest version of BMC Service Impact Manager offers an executive dashboard, a Web console that provides business users with high-level reports - in real-time - on quality measures and the business financial impact of a service. BMC Service Impact Manager combines powerful service impact analysis with existing enterprise event management, automation and notification solutions to transform availability and performance data into detailed knowledge about the status of business services. By providing business users with real-time information on quality measures, BMC Service Impact Manager helps build better relationships between business and IT and provides a self-service capability for business users to monitor the status of their services. BMC Service Impact Manager's new financial impact capabilities enable business managers - for the first time - to track actual costs of IT outages in real time.

BMC Software is also creating a development toolkit around BMC Service Impact Manager so that BMC Software products and partners can take advantage of a bi-directional communication for business impact analysis. Today, the company announced that the first BMC Software product to fully leverage this capability will be CONTROL -M, BMC Software's batch management solution line. This integration extends CONTROL-M's event-driven automation engine and adds business relevance that optimizes workflow to ensure the business processes that matter most operate, and recover, smoothly. The result is that companies can manage the impact of batch flows at a business service level so they can quickly resolve problems before their business is affected.

"Whether it is online or batch transactions, which industry experts have estimated to be more than 50 percent of enterprises data design through 2005, companies need to be able to consistently track performance against business goals," said Mary Nugent, vice president and general manager, Service Management Solutions, BMC Software. "The new Web-based executive dashboard allows our customers to get the information they need and continuously monitor their critical business services. BMC Software is known for the breadth and depth of its management solutions both across the enterprise and through the entire technology stack. With its BSM efforts, the company combines its rich heritage in managing all aspects of the IT environment and adds a business perspective through new solutions like Service Impact Manager and its integration with other BMC solutions, creating a whole new value proposition for customers."

BMC Software and Siebel Systems Partner to Deliver BSM for Business Process Integration
Also today, BMC Software and Siebel Systems announced that they are collaborating to deliver deeper integration between the Universal Application Network (UAN) and BSM. UAN is a standards-based service-oriented architecture for business integration. By combining the business process integration delivered by UAN with BMC Software's ability to manage the IT components that make up the process, customers can establish a clear link between the health of the underlying IT infrastructure and its impact on business performance. Siebel Systems and BMC Software will initially deliver integration between UAN and BMC Software's PATROL for Siebel eBusiness solution. In the future, BMC Software and Siebel Systems will integrate UAN with BMC Service Impact Manager to deliver enhanced business process integration and service management.

"BMC Software and Siebel Systems have a long-standing relationship, with both companies working at the highest software partner alliance levels to deliver real value to our joint customers," said Nimish Mehta, group vice president, UAN, Siebel Systems. "Our work with UAN and BSM will combine the innovative new paradigm for multi-application integration delivered by UAN with the strong heritage of BMC Software's applications management in the Siebel environment."

BMC Solutions Set Stage for Achieving BSM Strategy
Over the past six months, BMC Software has delivered innovative solutions to market that help companies align their IT infrastructure management capabilities with the principles of BSM under four key solution areas:

• IT Infrastructure Management - Solutions that proactively manage and optimize the availability, performance and business impact of mainframe and distributed systems. New solutions included System Explorer for zOS in April and Deployment Manager for Linux (DML) Version 1.2 in August.
• Enterprise Data Management - Solutions that optimize the performance and availability of databases across diverse mainframe and distributed environments. Highlights of the past six months include introduction of SmartDBA Performance Monitoring solutions for Sybase and SQL Server; extension of SmartDBA DB2 UDB offerings via acquisition of DGI, and MAXM Database Advisor.
• Service Support Management - Solutions that provide easily adaptable, out-of-the-box, best-practice applications for consolidated IT service desk, asset management, change management, and service level agreements. New solutions included Remedy^® IT Service Management (ITSM) Suite 5.5 in May.
• Service Delivery Management - Solutions that define, measure and optimize the quality of service that the business requires, IT infrastructure delivers and end users experience. New products included PATROL Express 3.0 in July.

About Business Service Management
Business Service Management (BSM) is BMC Software's approach for enabling companies to manage their IT infrastructure and services from a business perspective. BSM enables companies to understand and predict the impact of technology changes on the business, and conversely, how changes in the business impact IT, resulting in improved customer service and business performance. For additional information on BSM, visit www.bmc.com/bsm.

About BMC Software
BMC Software, Inc. [NYSE:BMC], is a leading provider of enterprise management solutions that empower companies to manage their IT infrastructure from a business perspective. Delivering Business Service Management, BMC Software solutions span enterprise systems, applications, databases and service management. Founded in 1980, BMC Software has offices worldwide and fiscal 2003 revenues of more than $1.3 billion. For more information about BMC Software, visit www.bmc.com.

Public Relations Contacts:
Linda McDowell
BMC Software
713-918-3518
Linda_mcdowell@bmc.com

Julie Redard
Porter Novelli for BMC Software
617-897-8200
julie.redard@porternovelli.com