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DST Systems Extends Relationship with BMC Software to Achieve Business Service Management Aligns IT infrastructure with Business Processes for Improved Customer Satisfaction and Greater Competitive Advantage New York - (October 15, 2003) - At the BMC Software Forum in New York City, BMC Software, Inc. [NYSE: BMC], a leading provider of enterprise management solutions, today announced that DST Systems, will implement BMC Software's Business Service Management (BSM) approach. BSM will advance DST's ability to align its information technology (IT) infrastructure with its business processes, enabling them to better understand the impact of, and make decisions with respect to, IT events. To achieve BSM, DST has added BMC Software's Service Impact Management solutions to its existing portfolio of BMC Software solutions. DST Systems is a leading provider of computer software solutions and services for the financial services and other industries. Over the past 30 years the company has experienced significant growth, resulting in an increasingly complex technology infrastructure. Additional clients, application innovations, and technology changes have contributed to this growth, resulting in the modification of its systems and furthering its systems management needs. DST selected BSM as part of its efforts to remain at the forefront of its industry and address its internal customers' need for business impact views of its technology. "DST has a very diverse technology infrastructure, which in the past had focused on sites of specialization. We are changing the way we look at technology," said Terry Brush, staff consultant, DST Systems. "Our goal with BSM is to better understand what the customer is experiencing. BMC Software's BSM approach not only enables us to see things as our customers would see them, but also provides us with certain capabilities to address potential issues before they impact the customer." To address DST's evolving business needs and the complexity of its multi-platform environment, DST created an Enterprise Command Center (ECC) team. The mission of the ECC team is to align DST's technology platforms according to the business impact view of its clients, enabling DST to improve the level of customer satisfaction. To achieve BSM, DST and the ECC team looked to BMC Software. DST has several BMC Software Infrastructure Management solutions in place that provide the fundamental metrics for a BSM implementation. These solutions, which include data management solutions and numerous PATROL̉ solutions, have positively impacted DST's enterprise management capabilities. As DST moves forward with its BSM approach, it has added a number of BMC Software's Service Impact Management solutions, including Service Impact Manager, to better link its diverse technologies to the goals of its business. Additionally, these solutions will enhance DST's mapping of its business services to the systems, networks and applications required to support them. About Business Service Management About BMC Software
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Julie Redard BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc. © 2003 BMC Software, Inc. All rights reserved. All other trademarks belong to their respective companies. |
