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BMC Software® Delivers New Service Impact Management Solutions BMC® Service Impact Manager and BMC Event Manager Enable IT to Manage, in Real-time, the IT Environment Based on Business Priorities HOUSTON - (August 18, 2003) - BMC Software®. Inc. (NYSE: BMC), a leader in enterprise management, today announced BMC Service Impact Manager and BMC Event Manager, the company's newest Service Impact Management solutions. Service Impact Management is a critical components in BMC Software's Business Service Management (BSM) initiative that directly links business services to underlying technology based on input from infrastructure, application and service management solutions. Implementing BSM enables customers to link their IT resources tightly to business objectives and manage these resources based on business priorities by providing a direct line of sight of their business and IT operations. BMC Service Impact Manager combines powerful service modeling capabilities with existing enterprise event management, automation, and notification solutions to transform availability and performance data into detailed knowledge about the status of business services and service level agreements. This enables companies and IT groups to proactively manage services in real-time and increase the service levels offered to their customers. It provides business and IT users with a common way to visualize the interdependence of their needs and efforts by aligning IT operations with the needs and priorities of the business, and by correlating and prioritizing service events. The efficiency and effectiveness of IT in international airport operations is critical from both a business and safety perspective. To meet the levels of service availability that the business demands while still tightly controlling costs, it is critically important to understand how IT affects its services. According to Wim Wauterickx, IT Operations Manager, Brussels International Airport Company, "we need to fully understand the impact of technology on the delivery of our services. BMC's Business Service Management provides the glue between business and technology. We chose BMC's Service Impact Manager so that our business decision makers and IT personnel could visualize how technology impacts the services we provide to our customers. With this new technology in place, we are better able to manage our IT infrastructure and focus on keeping our airport business running smoothly." BMC Event Manager enables the IT organization to efficiently manage availability and performance data from thousands of IT components by reducing information overload and providing user-customized views based on roles, responsibilities and preferences. It gathers, processes and automates events from the IT infrastructure and feeds this data into BMC Service Impact Manager, helping prioritize work so that the IT organization can focus on the most important services provided to the enterprise. Both BMC Service Impact Manager and BMC Event Manager integrate information from BMC Software's broad infrastructure and application management solutions, which provide customers with the ability to monitor and control the key components in their IT infrastructure, including systems, databases, applications, storage and networks. "With knowledge, there is power, and BMC Software's heritage has been in delivering broad and deep knowledge of the IT infrastructure," said Mary Nugent, vice president and general manager, Service Management Solutions, BMC Software. "By delivering an adaptive service management solution that includes event and service modeling, BMC Software is providing its customers with the power to drive IT operations toward having a positive impact on their business." Innovative Technology and Integration Deliver End-to-End Service Management BMC Software offers service management solutions that enable companies to monitor, measure and report on established service level agreements, as well as the new modeling and event management capabilities announced today. Moving forward, BMC Software will continue to expand its service management offering with additional integration with IT operations, infrastructure and application management solutions. About BMC Software
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Julie Redard BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc. © 2003 BMC Software, Inc. All rights reserved. |
