Reduce Service Support Costs

Motorola stopped production downtime to the tune of $11 million over the course of 3 months — just by executing changes in a controlled environment. The company also sped incident resolution to get customers back to work 30% faster.

• Reduce overall support costs by up to 25%
• Reduce the cost of service desk calls from $40 to $1 by automating repetitive service requests
• Deflect more than 40% of your most repetitive incidents to self service
• Reduce failed changes by 40%
• Accelerate your ITIL^® initiatives by up to 50%

• BSM for Change and Release Management
• BSM for Service Desk Consolidation

• BSM for ITIL
• BSM for Self Service