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Maximize Customer Satisfaction

Vodafone Australia accelerated the approval of change requests from weeks to days and reduced the number of IT incidents by 20%. The company now manages SLAs from a single view — across a multitude of outsourced partners in the service delivery chain.

BMC automates the full spectrum of IT service support processes to:   
 
  • Reduce the number of incidents escalated to problems by up to 30%
  • Reduce failed changes by 40%
  • Deflect more than 40% of your most repetitive incidents to self service
  • Provide the services users want, when they want them
 
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Learn more about how BMC will help you maximize customer satisfaction.
 
 
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Customer Story

Vodafone Australia (pdf)