Improve Quality of Service

The world’s 3rd-largest energy provider decreased server events impacting users by 35% and fault events on monitored business services by 40% — increasing customer satisfaction by 28%.

• Deliver services up to 30% more efficiently
• Deliver new services up to 50% faster (with existing staff)
• Drive down the risk of costly disruptions by 75%
• Restore service 70% more quickly
• Reduce the effort related to configuration change by up to 90%

• Business Service Management
• BSM for ITIL
• BSM for Virtualization and Cloud Computing