Imagine an office where you’re guided by location-aware floor maps on a mobile app. Where IT and business services are requested with short posts, not long forms. Or where new employees are on-boarded in minutes, not days. BMC Software’s IT department are beginning to make some of the promises of the digital workplace come alive. From mobile self-service apps, like MyIT, to federated service app stores, like MyIT Service Broker, BMC IT has managed to reduce help-desk call volume, accelerate resolution times and made a lot of employees happy. Business Architect Raul Pavon joins “The Zoo” to discuss the challenges – both technical and cultural – and benefits of modernizing BMC.