The Zoo: Evolution of IT Analytics with Rob Enderle and BMC

BY

Industry analyst Rob Enderle joins to “The Zoo” to discuss the use of analytics in IT. As businesses go digital, data-driven decision-making becomes the compass for offering better services, reaching new customers and even winning political elections. The discussion takes us from the missteps at Microsoft and Apple, where gut-feelings trumped information, to President Obama’s use of real-time data during the 2008 and 2012 elections. One of the problems facing organizations implementing IT analytics is that customer feedback gets in the way of hard data.

Related posts:

Free Download: 2017 Gartner Magic Quadrant for ITSM


Get the detailed analysis and insight you need to make the best ITSM choice for your organization and deliver the digital services your business needs, more quickly and efficiently than ever.

Download Now ›

These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

Share This Post


Alf Abuhajleh

Alf Abuhajleh

Alf is an IT expert at BMC and the host of Alf's Zoo. Alf is focused on social, mobile and context-aware IT.