The Zoo: The Internet of Things, IoT, is expected to usher in billions of sensors, devices, and chips. From agriculture to mining, offices to subways, these “things” will help connect most people on earth. They will change our business processes and impact how we care for the sick. So, how is IT going to manage all the support, not to mention software licenses? Jon Hall and Chris Rixon join the Zoo to discuss the challenges we face as organizations switch to digital service management. For more, read Jon’s blogs here and here.