What does it mean to become an “intelligent” enterprise?

Having intelligence does not have be rocket science for your Enterprise. Today there is so much data available for use, and it’s what we do with that data that counts. To be intelligent in the enterprise, you need to leverage and apply automated analytics on your data when you can. When we use the term ‘analytics’, a lot of things may come to mind, but for this discussion think about using analytics on both performance and capacity data in your enterprise.

By applying analytics to both performance and capacity data, you can gain insight and “intelligence” about your environment. You can better understand what resources are being used, how well they are being used to support the business services, if you are in compliance with any SLA’s that may be in place, and more. You can even start to assess what it actually costs to deliver your IT services. What’s more, you can look forward based on trends and proactively address impending issues based on predictive notification of potential capacity saturation issues and performance bottlenecks before they actually happen. Armed with this new ‘intelligence’, you can make better investment decisions about the need for additional infrastructure, or whether you should move some of your services into the public cloud.

In addition to the above, these analytic capabilities allow enterprises to leverage analytical relationships between CI’s (configuration items) to help determine what critical business services are or will be impacted by a current or impending issue, as well as pinpoint the most likely cause of the issue. Armed with this intelligence, you can reduce the MTTR (Mean Time To Repair) and improve the overall availability and performance of your IT services.

In a capacity scenario, you can leverage this data to help you determine which hardware is viable to be consolidated, replaced or made virtual.  In turn, it can help you to reduce costs by enabling you to run various planning scenarios for determining your optimal physical to virtual migration plan.  By automating show back and charge back reports; you can better understand what it actually costs to deliver the IT services you provide today.

Start being proactive and intelligent in your enterprise today. If you are not using your performance and capacity data, it’s never to late to start. If you only have performance metrics but no capacity data, look into ways of acquiring capacity data, as this critical data is the key to being proactive and intelligent. Then use analytics across these data types and start seeing how much more visibility you have into your enterprise, or now your “Intelligent Enterprise”.

For more information about capacity and performance analytics, see www.bmc.com/getproactive

These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

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