- Visibility into the end user experience
- Time spent troubleshooting performance issues
- Identifying problems before they affect users
- Lack of actionable data
- Management costs
Missing the forest – and wasting time tending the underbrush
Applications today are increasingly complex, often spanning multiple data centers, communicating between distributed and mainframe environments or using cloud and other third-party services. With all of these moving parts, it’s hard to get a complete picture of what’s happening, much less, where it’s happening, and who’s being affected.
Most organizations cannot see the full spectrum of application performance, nor assess its impact on the user experience. They are still focused on monitoring individual elements (server, database, network, etc.) in silos. And ultimately this leads to a lot of wasted time and effort chasing after the wrong issues and even worse, completely missing the issues that really matter to your business.
Inability to proactively identify problems before they affect users
I was traveling for business a few weeks ago, and experienced horrible performance on a major hotel web site. I became so frustrated, that I switched to a competing hotel web site and made my reservation. I didn’t take the time to report the issue. And although I will likely revisit that hotel in future, they lost my business that week, and if the problem persists, they will lose me for good.
Most organizations are unaware of issues before users call the help desk. What’s worse, most users never even call. Without visibility into the user experience and the associated failed transactions, organizations are unable to avoid costly, and potentially reputation damaging issues.
Lack of actionable data
I took my car into the shop a few weeks ago, because the brakes were grabbing and squeaking. I didn’t just drop the car off and hope for the best. I told them about my experiences when driving the car, and based on that knowledge, they were able to quickly diagnose and resolve the problem.
Organizations today spend too much time manually attempting to correlate massive amounts of data across a variety of data sources, in an attempt to diagnose a problem.
It goes without saying that the cost of managing multiple APM tools can be daunting. The cost of the management infrastructure, administrative training, and the time and effort to deploy, configure and perform ongoing management can be cost prohibitive.
To address these challenges, you need an APM solution that is:
- User-centric – monitors actual users in real-time for any user, on any path, from anywhere, and at any time. And the solution needs to provide deep visibility into both end user and application performance and most importantly, link the two together, so you can quickly and properly detect, prioritize, diagnose, and resolve issues that are impacting the business, based on service levels and impacted users.
- Universal – monitors application performance no matter where your application is running – in the traditional data center, cloud/SaaS, hybrid environments; including distributed, mainframe, messaging, and content delivery networks such as Akamai CDN. And to monitor application performance, the solution needs to trace transactions across the application components and provide deep diagnostics visibility into each of those components.
- Easy to use, deploy, configure and manage – is non-intrusive and lightweight, with flexibility to deploy in on-premise, SaaS/cloud, and hybrid environments; which ultimately leads to lower costs and quicker time to value
Some savvy companies have already figured out how to stand above the crowd with well-performing, always-available apps. How do they do it?
To learn more about BMC APM: www.bmc.com/apm
To learn more about EMA’s recent research on User experience and business impact management