Thankless No More – The Evolving Job of the Performance Analyst

For anyone who has been in the performance field for a while, the truism seemed to hold true.  If you did a great job and performance was excellent, management thought they didn’t need you. If the performance was poor, you had failed.  The job of performance management was poorly understood, in part because of the arcane processes we used to manage it – people simply thought good response time was “magic.”

 

As systems became more complex and business applications hopped across servers, geographies and even across companies, people began to be more aware that performance doesn’t “just happen.”  The internet quickly weeds out the performance-haves from the have-nots; people simply won’t wait and they don’t have to.  There are alternatives for every service and every product.  Customers have begun to value great response time as a competitive differentiator.  The management of great companies is beginning to realize that as well. 

 

Great performance analysts usually move up through the ranks from a variety of roles – developer, database specialist, systems analyst…   They have a wide perspective because they have to.  You can’t do the job unless you can both understand all the components at a deep, detailed level while still seeing the transaction holistically.  It’s not for everyone. The best truly “feel the need for speed” and this shows up in their daily lives.  Got a good shortcut, anyone?

 

But with all that complexity and increasing demand for stellar performance, the job has become more difficult. Add to this that in most organizations, management has been skinnying down the ranks, so you are either managing alone or with one other person who may or may not have the experience to do the job you can do.  And the job just keeps getting bigger and more challenging. 

 

The solution?  Great tools that give you all the data, all the time, filtered down to show you what you need to see.  Gone are the days where 90% of your day had to be spent running scripts to collect and transform data and then sifting through too many metrics to find ones of interest.  Even if you enjoyed that (you didn’t really, did you?), you simply don’t have the time.  Let automation and intelligent software be your friend, allowing the time to do the expert analysis and problem solving.  That’s what’s fun about the job.

 

For the first time in performance management history, we have the chance to be heroes.  But only if we can make our systems hum.  Consider taking your game to the next level by selecting a performance management solution that provides ALL the information and intelligence you need, so that you can be a key player in your company’s success.

 

 

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These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

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BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management set of IT solutions is designed to make digital business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide intuitive user experiences with optimized performance, cost, compliance, and productivity. BMC solutions serve more than 15,000 customers worldwide including 82 percent of the Fortune 500.