Tackle the Top Five Public Sector IT Objectives with IT Service Management

By Dick Stark, President, CEO, and Founder of RightStarSystems


Public sector IT budgets haven’t been hit as hard in recent years as those in the private sector. That’s likely to change quickly, however,due to all the negative publicity around budget shortfalls and concerns over deficit spending and rising debt.


In response, many public sector CIOs are stepping up their cost-cutting efforts. In August 2011, U.S. Navy CIO Terry Halvorsen announced an initiative to cut 25 percent from the Navy’s IT budget over five years.


Cloud computing, data center and application consolidation,investing in thin clients, working on department-wide enterprise technology licenses, and implementing rigorous spending controls will play an important role in achieving this goal.


Cost cutting is an escalating priority within public sector IT organizations — not just at the national level, but also at state (orprovincial) and local levels.


Around the world, governments are concentrating on reducing spending and debt. These efforts are forcing public sector IT organizations to become proactive in improving service quality while bringing down costs.


In our experience with public sector customers, we have observed five key objectives that CIOs are pursuing:

  • Data center consolidation
  • Cloud computing
  • A do-more-with-less strategy
  • IT transformation of the business
  • ITaccountability


Many government agencies are discovering that they can apply IT service management processes and solutions to help them achieve these objectives.


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Dick Stark is President, CEO, and founder of RightStar. He has more than 25 years of experience in leading, building, and managing technology companies. During his career, he has also led and managed technical , consulting, and finance operations. Stark is a graduate of Stanford University and a Project Management Professional(PMP).

About Rightstar

RightStar is a leading provider of ITIL-based service management solutions for upper-middle market firms and government agencies. As an Elite BMC Software Solution Partner, RightStar develops its own add-on modules and provides consulting, design, and implementation services for BMC Service DeskExpress and BMC Remedy ITSM products. RightStar also conducts on-site ITIL assessments and provides strategic recommendations for delivering services to the business more efficiently. In 2011, RightStar was awarded BMC’s ESM North American Solution Provider: Public Sector distinction.

For more information on RightStar, visit www.rightstar.com.

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BMC delivers software solutions that help IT transform digital enterprises for the ultimate competitive business advantage. We have worked with thousands of leading companies to create and deliver powerful IT management services. From mainframe to cloud to mobile, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide amazing user experiences with optimized IT performance, cost, compliance, and productivity. We believe that technology is the heart of every business, and that IT drives business to the digital age.