Service Management in the Cloud with Mitchell International

We recently sat down with Pauline Mulvey, vice president of enterprise business technology for Mitchell International, a leading software service provider, to discuss how Remedyforce helps the company run leaner, be more efficient and deliver better services to its customers.

In the interview, Pauline discusses moving all internal applications to the cloud and in choosing Remedyforce as its IT service management (ITSM) solution. One big benefit is that developers and staff supporting the Salesforce tool can either focus on ITSM with Remedyforce or on Salesforce. All developers are using a common tool, and now the DevOps team is linked directly with its contact centers, customer service and technical support. Having everyone in a common tool has been a huge win as it keeps the teams in touch, productive and excited about their work. Overall, Remedyforce helps the team see areas for improvement, saves time through automation and plays a big role in keeping customers happy.

To learn more about Mitchell International and the benefits of service management in the cloud, view the video below and follow Pauline on Twitter

These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

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Tami Casey

Tami Casey

I joined the BMC communications team in early 2014 as a senior PR manager with responsibility for corporate and product initiatives. My career spans in-house PR roles at Intel Corp., Borland and security startup ForeScout as well as several years at a boutique PR firm serving technology start-ups.