Register – NEW Webinar: Add social media to your service mix

Social media – everybody’s doing it.

From Twitter to Salesforce.com’s Chatter, there’s no escaping the fact that people (and penguins) prefer instant and collaborative communication.

Penguins.jpg

Sure, it’s changing how the help desk works, but can social media actually improve customer satisfaction and efficiency when aligned with IT Infrastructure Library (ITIL®) best practices?

New Webinar:

The new power trio: ITIL, ITSM and Social Media”

In this seminar you will learn…

  • How to extend service improvements
  • Enhance your ability to better support customers
  • Why social media can mature your ability to deliver better services

Learn how you can harness the power of three.

Event Date: Thursday, September 13th 11:00 am CDT

Sign up today.

http://go.bmc.com/forms/WebEx_ESM_ITSMandSocial_September13_Social_Aug2012

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BMC Software

BMC Software

BMC delivers software solutions that help IT transform digital enterprises for the ultimate competitive business advantage. We have worked with thousands of leading companies to create and deliver powerful IT management services. From mainframe to cloud to mobile, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide amazing user experiences with optimized IT performance, cost, compliance, and productivity. We believe that technology is the heart of every business, and that IT drives business to the digital age.