Industry leaders need to decide when and how to propel their businesses into the digital era. While the answer to “when” might be “Now!”, the answer to “how” is more complicated.
With all the time, money and effort that goes into digital transformation, businesses can’t afford to fail. Yet, they do. There are many reasons why transformations end up as failed experiments, but it often comes down to a lack of planning.
It’s easy to get sidetracked by analytics, technology, and user experience during a digital transformation. Although these are important considerations, if left unchecked, they can lead to unnecessary costs and wasted resources. This is where BMC Digital Infrastructure Optimization helps companies develop a strong plan that considers the big picture.
For businesses that are ready to go digital, the following to-do list ensures that the transformation goes smoothly for both its IT department and its customers.
1. Choose Between a Public, Hybrid, and/or On-premise Cloud
One of the first steps companies must consider is where the cloud fits into their digital transformation strategy. Even though their needs may change, it’s essential for them to create an initial cloud strategy to build on as they grow and evolve.
A cloud environment takes on a lot of roles and responsibilities. It must be scalable, reliable, and secure, and it must support a wide range of platforms and operating systems. Meanwhile, it must incorporate reporting, compliance, and governance tools to maintain data integrity and be innovative enough to keep up with the changing digital landscape, such as the current shift to the Internet of Things.
IT departments tend to favor on-premise clouds because they’re easier to manage. However, hybrid cloud computing enables companies to use public cloud resources while maintaining their security and compliance.
For example, supply chain management firm JDA Software uses BMC Cloud Lifecycle Management to deliver SaaS solutions to more than 4,000 customers worldwide. The company saves nearly $500,000 per year, and its IT department spends half the amount of time on compliance management tasks. In addition, integrated capacity management features enable JDA to accommodate its customers’ seasonal fluctuation requirements without spending money on capacity they don’t need.
2. Understand Your Mainframe Health
The next step for businesses is to determine if their mainframe can handle the shift to digital. Based on our 10th Annual Mainframe Survey, 90 percent of companies believe the mainframe is a vital part of the infrastructure needed in today’s digital era, and nearly half say the mainframe platform will continue to grow and attract new workloads.
Mainframes are key to digital success, so IT managers must optimize for data and infrastructure management before rushing into a digital launch. Mainframe meltdowns have been the cause of some of the most spectacular digital failures on record. For example, in 2013, a problem with the Royal Bank of Scotland Group’s mainframes resulted in millions of customers not being able to log into their bank accounts, make payments, or use ATMs for three days. This outage infuriated customers and caused massive customer service problems for the company.
However, with proper planning and monitoring, mainframes can be a reliable cost-effective solution to support digital services. For example, Dillard’s relies on BMC’s MainView solutions to control and manage its mainframe for optimal performance. Without a comprehensive set of monitoring, reporting, and analytics tools, Dillard’s wouldn’t be able to provide a high-quality online and in-store experience for customers. Similarly, European food retailer Delhaize Group uses BMC MainView as its primary monitoring tool to automatically detect exception conditions and fix problems before they impact users, customers and partners.
The digital economy is also driving more mainframe organizations to develop Java applications. While cost-effective and quick, java can wreak havoc on your other applications and even your infrastructure. BMC’s MainView for Java Environments was built to give you insight into Java resource usage and how it impacts other workloads and applications. It takes the guess work out of identifying performance problems so you can find and fix problems rapidly.
3. Know What Customers Need
The best digital services don’t mean a thing if consumers have a bad user experience. If customers experience outages in their service, can’t find self-service answers to their questions and don’t receive the help they demand from businesses, they will find a different business that can.
New Zealand communications service provider Spark uses BMC’s Digital Service Management platform Remedyforce to ensure that its new digital strategies are engaging customers, not driving them away. Spark’s Head of Operations, Peter Yates explains that its digital approach focuses on an in-depth understanding of its customers and delivering just the right amount of service that they need. Not over-delivering, and not under-delivering, which helps save costs. The company needs to know its customers’ preferences and how it can customize their experience based on their needs. He says, “We use Salesforce Service Cloud integrated with BMC Remedyforce to gain the 360-degree view that supports that approach.”
Every business’ to-do list depends on their unique needs and goals. However, industry leaders must remember that digital transformation does not only affect their IT teams but their entire organization. Our Vice President of Product Management Dave Giles explains, “This generation has never known a world where they can’t access technology resources anywhere, anytime, on any device.” Therefore, industry leaders must keep their employees and customers engaged and empowered. BMC’s Digital Infrastructure Optimization focuses on getting the most out of IT infrastructure with the most efficient processes. It controls the growth and changes made during and after a digital transformation, so businesses are not wasting resources and continuing to receive what they need to succeed.
BMC helps businesses understand what they have, what they need, what it costs, and how hard it works. Digital Infrastructure Optimization matches business needs with servers, on-premise and hybrid clouds, and mainframe to ensure nothing is wasted or not fulfilling their needs.
Video: BMC Digital Enterprise Management
Watch this short video to see how BMC solutions make sure that IT digitally transforms business.
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