IT Roadmaps that Work: 4 Types and How You Can Use Them

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Before we can start talking about roadmaps, we need to understand what one is. An IT roadmap is a strategic tool that can help graphically illustrate both long-term and short-term plans. In short, it says where you are and where you plan on going within the next few years. There are several different types of roadmaps depending on what area you … [Read more...]

NLU vs NLP: What’s the Difference?

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In the 21st century, computers can analyze all sorts of data, providing insights and performing tasks based on the learned outcome. When that data is language, however, it is a whole different world. Asking a computer to process real-world language is more complicated and difficult to mine in an efficient manner that offers productive results. … [Read more...]

AWS Serverless Applications: The Beginner’s Guide

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Serverless applications are changing the way companies do business by enabling them to deploy much faster and more frequently. Amazon’s AWS Serverless Applications Model (AWS SAM) has been a game changer in this space, making it easy for developers to create, access and deploy applications, thanks to simplified templates and code samples. What … [Read more...]

Top 14 Podcasts for Tech/IT Professionals in 2018

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Last updated: 6/11/2018 As an IT professional, it is vital to stay on top of trends that keep your skills fresh and relevant. In recent blog posts we’ve covered the best books on digital transformation and top IT conferences to attend. Beyond books and conferences, podcasts are a great way to learn because they offer the opportunity to stay … [Read more...]

IMS Database Management Made Easy

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IMS has been around for 50 years, and some people believe that it’s as difficult to use now as it was when it was developed to put a man on the moon. However, it’s much easier to manage IMS databases when you use the BMC Database Toolkit that is included with the BMC IMS reorganization and recovery products as well as Energizer for IMS Connect. … [Read more...]

What is Refactoring? Code Refactoring Explained

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  Code refactoring means to take a working program and change it to make some improvements. It changes the code but not the outcome. These improvements can: make it easier for other programmers to read make aesthetic improvements such as implement a clever idea make the program run faster or use less resources adhere to … [Read more...]

Swarming Support vs Tiered Support: What’s the Difference?

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What is Swarming Support? It’s a reaction to the perceived shortcomings of a ubiquitous ITSM practice: the tiered support model. Perhaps the most well known organisational structure for IT Service Management is the three-tier support hierarchy. In a typical enterprise, we might find a structure which looks something like this: Level 1: A … [Read more...]