The Modern Family: IT Asset Management and Service Management

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Do opposites really attract? Service management has evolved from humble beginnings as a “help desk” supporting the operational back office to handle internal IT support tickets. Today it is a modern solution which has shifted service management to the front office to empower the end users beyond IT tickets while providing the business services … [Read more...]

Google Natural Language API and Sentiment Analysis

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Here we discuss Natural Language processing using the Google Natural Language API. Our goal is to do sentiment analysis. Definition Sentiment analysis means seeing whether what someone writes is positive or negative. Business can use this to look at Twitter, Yelp, or whoever offers a API and then change their marketing, practices, or even reach … [Read more...]

3 Benefits of Tightly Coupling Service Desk to Endpoint Management

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For many professionals, the service desk represents the face of IT. The quality of the service desk experience will go a long way in defining the perception of the whole IT organization—especially for millennials who’ve grown up with technology and become accustomed to high-quality personal technology services. That inevitable comparison makes it … [Read more...]

The Network Troika – Security Availability and Performance

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2017 was a banner year when it came to security breaches, but not in a good way. It has been reputed that ransomware netted $2 billion, which is 50% higher than in 2016. Thus, security is top of mind for both businesses as well as consumers - and it applies to mainframes as well as to mobile computing. But this is not the only thing that keeps IT … [Read more...]

GDPR – Some data recovery implications (part 3)

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Why Do I Need to Repeat Recovery Testing for GDPR? As we saw in my last blog on recovery and GDPR, the relevant part of the regulation says a company must have: “…. a process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing.” When I first … [Read more...]

What is Stream Processing? Event Stream Processing Explained

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As we continue to rely more and more on data that is generated from our phones, tablets, thermostats, and even cars, the need for it to be analyzed while still streaming only increases. One way that Internet of Things data can be evaluated while it is in motion is with event stream processing. For those in the IT community who utilize event stream … [Read more...]

The Follow-Through: How to Ensure Digital Transformation Endures

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Issue 3 of the “Digital Transformation that Endures” blog series by Mark Gradwell So far, I’ve shared how to start digital transformation with a vision and then turn that vision into a strategy. Many organizations believe that’s enough, but for digital transformation to endure, you need the third leg of the stool – a means to sustain it. That … [Read more...]

10 Troubling Excuses for Using Oozie with Hadoop Workflows

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Now is as good a time as any to think about what you’re going to do differently in 2018 to make it easier to keep up with the demands of big data. A great place to start is to look closely at the tools you’re using for working with Hadoop workflows. Let’s face it — if you’re using Oozie, you’re relying on older technology with limitations and … [Read more...]

AIOps – Improving IT Operations

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When you get down to it, Artificial Intelligence for IT Operations (AIOps) is about embracing emerging technology to improve IT Operations. The technology is new, powerful, and can do VERY impressive work. In its most basic form, AIOps represents technologies targeted at making IT Operations run as smoothly as possible. It is a new twist on a … [Read more...]