MyIT enters the AppZone

82% of employees now rely on multiple applications in the workplace. After all, the apps that we use in the workplace are the life blood of business today.  Or so said a recent survey we commissioned with Forrester, and I have no reason to doubt it: it seems like almost every organization I meet puts getting better visibility and control of apps, especially mobile apps at the top of their priority list. 

Combine this explosion in business-critical mobile infrastructure, with the increasing pressure for IT to provide a more accessible and consumer like experience, and you get something that looks an awful lot like MyIT 1.5 – released last week at the WW Remedy User Group event.

In addition to now being available across multiple mobile platforms and providing multi-language support, MyIT 1.5 also boasts a seamless integration to our enterprise app store: BMC AppZone.

Having everything on tap

You build it, but will they show up? Like any other self-service initiative, to be really successful an enterprise app store has to be easy to access and very easy to use. MyIT’s purpose is to bring important IT services together in one simple app and make them much easier to consume. This makes it a very natural home for an enterprise app store.

The new integration means people will be able to locate and install apps with just a few taps, from any device and any location. It also opens up the possibility of using apps as an integrated part of the other services MyIT provides. You could embed an app as a response to a search for knowledge in MyIT, or as a response to a service request for example.

Where next?

One thing is for certain: you’ll continue to see MyIT evolve and we’ll continue to add more capability – but how would you extend MyIT? What capabilities or integrations do you think would make the biggest difference to the employees you support? I’d love to know! So drop me a note in the comments below or you can find on Twitter as: @dmanks



These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

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David Manks

David Manks

David Manks, is Senior Director of Service Support products for BMC Software. David is responsible for driving the go to market strategy and key initiatives for the IT Service Management products and solutions within BMC.