Introducing new concepts to enterprise technology buyers can be risky business. First, you have to help them understand the innovation. Next, you have to build out real-world use cases. Then, you have to find early adopters willing to bet on your vision. All of which is hard enough in the consumer market, let alone the traditionally risk-averse enterprise IT market.
With MyIT 2.0, the industry’s first self-service app, we had a few major advantages to jumpstart the market: 1) MyIT 2.0 addresses a well-known pain point (“IT friction“) that results in 18 hours lost productivity per month for most employees; 2) We’re applying well-understood mobile, social and cloud technologies to address that pain; and 3) The user experience is dramatically different than any other IT product in the market.
MyIT represents a true industry first, though it’s fair to say version 1.0 captured more customer imagination than customer adoption. MyIT 2.0 is a giant leap forward with more innovative features and a completely re-designed interface inspired by the latest social networks. Significantly, MyIT 2.0 does away with forms and trouble tickets, enabling employees to quickly solve routine technical problems, crowdsource answers and information, visually navigate resources, and share information through real-time online messaging, social posts and more.
MyIT 2.0 started shipping at the end of April, and is already off to a fast start with multiple million dollar deals — including major telecom, financial services, transportation and consumer packaged goods customers.
As icing on the cake, MyIT 2.0 helped BMC win a breakthrough 130,000-seat deal — one of the largest IT management software deployments in history, replacing ServiceNow. Proof positive that the”New IT” has revolutionary potential for any organization. Click here for a demo, and keep sharing your #ITforthewin stories with us via social media.