With the holidays winding down and the start of the new year, it’s always interesting to see if there’s anything new and exciting around the corner. And just like everyone — who didn’t own one already — wanted a new iphone 5 for christmas/hannukah/new years/kwanzaa (or whatever holiday they celebrate), we in IT are always looking for the new cool technologies and trends… so if you haven’t seen it already, you might want to explore 13 Application Performance Management (APM) Predictions for 2013 http://www.apmdigest.com/apm-predictions-2013.
I propose that real user and service impact will become mainstream and overtake traditional IT monitoring this year.
With more production applications moving to cloud and mobile platforms, it’s increasingly important to measure performance based on user and business impact. The only way to ensure you are delivering the service quality expected by your users and the business is by measuring actual performance vs expected performance for every user, from every location, at any time of the day, week, month, year, etc.
Measuring performance is more than monitoring availability, downtime, or resource utilization. We need to focus more on measuring real user performance and other key business metrics like the number of transactions completed successfully or the amount of revenue generated per hour. Otherwise, we can expend tons of time and effort trying to fix the wrong problems while our customers are increasingly unhappy and start taking their business elsewhere.
Organizations who lack real-time visibility into the impact of performance on users and the business will be at a competitive disadvantage.