Motorola Frees Up Its Service Staff in the Field with Mobile BMC Remedy ITSM

For this week’s spotlight on customer success, we wanted to mix things up a bit and share a interesting article  From The Street Insider about Motorola Australia.  Motorola is improving the productivity of its service staff with BMC’s mobility solutions featuring the recently acquired Aeroprise technology.


Motorola Australia managing director Gary Starr explains the decision to mobilize the company’s managed services field workforce.

“Eating our own dog food,” he quips.

Taking a dose of its own medicine was a key factor behind Motorola’s drive to move its field-force staff away from completing onerous paperwork and logging calls while on the road. The managed services business unit provides critical communication services in a shared environment for federal and state government departments, emergency services agencies, local councils, mining and resources companies and retail organizations. Read the article to learn more about Motorola use of BMC Mobility solutions or visit BMC’s home on the web at

Share This Post