IT Operations Blog

IT Experiences from the Consumer Space with @WSJ Clint Boulton

BMC Software
by BMC Software

Have you been watching the MyIT Google Hangout series on YouTube?

The latest video discussion welcomes the group to discuss trends including CIO involvement in consumerization and the state of IT.

google hang 5.jpg

Participants in the Hangout include:

Chris Dancy @servicesphere, Office of CTO BMC Software
Clint Boulton  @ClintBoulton, Wall Street Journal, CIO journalist
David Williams  @Opsleuth, Office of the CTO, BMC Software
Jason Frye, @fryfrye, Senior Director, Office of the CTO BMC Software
Jennifer Brenner, @InnerBrenner, Lead Marketing Manager, BMC Software

Are we consumed with doing it right, or what isn’t right?
Consumerization of IT can go in many directions. With Apple blazing the trail, is the new Microsoft Tablet the awaited enterprise solution and ultimate answer for consumers? The consumer space of mobile technology is an ongoing battle with IT as “new and improved” tablets, software, apps and hardware enter the marketplace. We want a better consumer experience at work with system and devices.

What are the key driving factors?
While systems may be in place, Millennials and Digital Natives pushing for personal device use continue to be the hardest to direct towards corporate antiquated policies. Digital natives will communicate among themselves to find the work around— not go to IT.

Privacy issues also continue to be an issue with data access and tracking causing IT to focus on mobile devices being their challenge. The real IT challenge is to see how users are employing the technology to access, and then to find the ways to support the business.

What is the role of the media in involving and informing the CIO? 
CIOs care about applications and content, and there are a lot more applications and content available than devices. To succeed, the CIO needs to understand end-user behavior and focus on the ways the enterprise can use devices to drive content – not control over the device.

Trending coverage demonstrates that analysts are catering to CIO focused coverage with dialog concluding that the CIO is looking for help.  If we think that CIOS are having a hard time now… bigger challenges are looming.

Bottom Line?
The IT department should be doing a better job offering solutions for devices and focusing on data and security involved with mobile device management. Integration of devices will continue to be an IT challenge that must be resolved.

Watch the full video…

E-Book: Leverage AI for ITOps

As digital business increases the need for IT speed, agility, and innovation, AIOps can help you manage performance effectively across part of your complex hybrid environment.
Read the E-Book ›

About the author

BMC Software

BMC Software

BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management set of IT solutions is designed to make digital business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide intuitive user experiences with optimized performance, cost, compliance, and productivity. BMC solutions serve more than 15,000 customers worldwide including 92 of the Forbes Global 100.