Humanizing Enterprise IT

As an IT industry leader and enterprise software vendor for the past 30 years, we’ve partnered with some of our most progressive customers on digital transformation projects.  Recognizing the need for a business-focused approach to IT service management, one that aligns business objectives with IT from strategy through operations, we continue to innovate by putting the customer first to achieve ultimate productivity for all. iStock_000036409238Medium-hand

With the ultimate customer and IT value in the heart of our innovation, BMC is delighted to announce that we have joined the User-Centric IT movement with other visionary companies to empower employees to work the way they want: using modern technology, without barriers, with access to information they need to do their jobs from any device, anytime, and from anywhere.

Two years ago, we realized a significant amount of friction existed between IT and consumers of IT services. Although the Line of Business realizes the critical value that IT provides for revenue generation, friction exists due to the mismatch between the level of IT service delivery required by the business and those they receive from IT service delivery teams. To help alleviate this friction, we undertook a project to re-imagine the interaction between IT organizations and the people who rely on them.

At the onset, we knew we wanted a solution that put the user at the center of the interaction with IT, and we knew the technology had to allow access from any device, anytime, and from anywhere. We launched this re-imagined solution as BMC MyIT. MyIT represents the first of many user-centric applications that we are building at BMC.

We are committed to revolutionary advancement in how employees interact with the business and perform IT functions within their organizations. The design of each of our applications is persona-based and mobile-first, with a purpose-built social engine at its core. These advancements empower employees to find information, connect with their peers, request help, and communicate transparently across the business and IT. We are committed to, and continue to accelerate the delivery of solutions that enable the world’s largest companies and governments to optimize, automate, and industrialize their IT processes. Additionally, we recognize that employees and IT professionals should be delighted with their interactions with IT.

As we continue to push the edge of technology innovation, there are a number of transformative enhancements we are bringing to market, all of which are designed to create a more compelling user experience, at both the individual and group levels, and for both business and technical users.  We are excited to share more about our focus on user-centric design. See what you think, and please get in touch to tell us what you think makes for a great user experience.

These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

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Jason Frye

Jason Frye

I serve as the Vice President of Digital Innovation for ITSM at BMC, and as such have a strong passion for technologies and strategies that bridge the historic industrialization of IT with a modern consumerized, user-centric IT experience. I have recently co-lead the innovation, development and go-to-market for our award winning, leading-edge app, MyIT, which empowers employees to take control of their IT experience. Previously, I was responsible for all technical marketing functions across BMC's Enterprise Service Management portfolio and was the Sr. Product Manager for BMC's Cloud Lifecycle Management solution.