How to Make Customers Happy While Saving Millions with Workload Automation

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As companies offer more digital services, billing and scheduling processes can become increasingly complex, requiring more effort than expected to maintain. It doesn’t have to be this way. In fact, a large telecommunications company that moved from a homegrown system to workload automation with BMC created a more positive customer experience, reduced costs for billing processes, and helped IT staff become more productive.

But don’t just take our word for it; details about how this telecommunications company used BMC Control-M to save $2.8 million over three years are available in a recently published case study from Nucleus Research.

Case Study Highlights
Using BMC Control-M, the telecommunications company was able to achieve several key benefits, including:

  • Increased productivity – automation of billing processes dramatically reduced labor costs.
  • Automated truck dispatches to customers at 16 different sites.
  • Increased customer satisfaction by removing process barriers related to billing.

The project team lead at the telecommunication company stated that, “With BMC we can integrate anything. We can do just about anything we are asked to [by our customers].”

Consider how these types of benefits might apply to your organization.

Case Study: Nucleus Research

Learn how this telecommunications company achieved such a dramatic ROI very quickly while increasing customer satisfaction and productivity

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These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

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Basil Faruqui

Basil Faruqui

Basil joined BMC in 2003 and has been part of Control-M and Remedy product lines. He is currently working as a Lead Solutions Marketing Manager within the Control-M Marketing team. During his time at BMC he has served as a subject matter expert for several products and components within the Control-M suite, with focus on Disaster Recovery and Security. Prior to joining the Control-M Solutions Marketing team he was managing a Customer Support team for the Remedy product line. Basil has an MBA in Marketing and a BBA in Management Information Systems from the University Of Houston. He has more than 15 years’ experience in technology that spans Software Development, Customer Support, Marketing, Business Planning and Knowledge Management.