We’re hearing more about Service Catalogs as organizations try to develop a service-oriented culture. A Service Catalog is often considered the starting point for any successful ITIL Service Management initiative.
But, you are already delivering services to your customers without one, so how does a service catalog help and how do you get started?
Today we talk with Anthony Orr, Global Best Practices Director for BMC Services, about Service Catalogs, their value to the organization, how it relates to the success of other ITIL process improvement initiatives, and tips for getting started. Here as we discuss;
- What is a Service Catalog?
- Why is the Service Catalog an important part of organizational transformation?
- What are examples of Service Catalogs?
- Can service catalogs help with ITIL process implementation?
- How do you get started?