Within the state of Michigan, the Michigan Department of Technology, Management, and Budget bears ultimate responsibility for the delivery of online services to the public. No trivial effort when you have 300 online services and a population of 10 million people relying on those services.
For the agency, maximizing the security, performance, and reliability of the underlying server infrastructure is a constant imperative. As a state agency, the organization has to ensure the server infrastructure is being managed in accordance with operational policies and a host of regulations and mandates, including HIPAA, PCI DSS, SOX, and IRS requirements. Fundamentally, the team must ensure that personal information of its citizens is always secure—or risk losing a lot of credibility among the public.
With all these demands, manual, ad hoc server administration efforts were rapidly becoming untenable. “For my group, the automation of our next-generation digital infrastructure is an area of primary focus,” said Tony Stevens, Cloud Automation Specialist, State of Michigan. “We’re looking to deliver services at lower cost, while reducing risk and more effectively addressing compliance.”
To realize its automation ambitions, the organization turned to BMC and the BladeLogic Server Automation platform.
“The BMC toolset met all our key requirements, enabling us to move forward with server automation,” Stevens explained. “The solution helps us get our employees out of mundane tasks. Now, they can focus on doing what they really like to do: administering servers, solving problems, and becoming automation engineers. Since adopting the platform, we’ve been able to enforce consistency, reduce risk, and reduce cost.”
The team can leverage an automated service request process that provisions new servers quickly. Administrators get alerts if incidents of server drift arise, so they can respond immediately to get the platform back in compliance. They can access detailed reports that identify which servers need security patches, so they can ensure continuous compliance. By leveraging automation, the team has seen many ongoing tasks get a lot easier and a lot faster. Now, for example, an audit report that used to take 32 staff hours to produce can be run in 15 minutes.
If you’d like to meet up with Tony in person, he’ll be speaking at BMC Engage on “Building End-to-End IT Business Process with BMC Atrium Orchestrator.” Register today, and add session #501 to your personal agenda.
Watch this video to learn more about Michigan’s server automation project.
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