BMC Software has announced that its Remedyforce platform now has a localized self service user interface (UI) for IT staff in Japanese, French, Spanish and German. This capability allows global workforces to quickly and easily change the UI to work in their native language, which is imperative to organizations that demand the centralization of multiple regional service desks.
BMC Remedyforce Service Desk solution has customers across North America, Europe, Latin America and Asia-Pacific regions, including countries such as Australia, Brazil, Canada, India, Ireland, the Netherlands, New Zealand, the United Kingdom and the United States.
BMC is showcasing the Japanese version of BMC Remedyforce Service Desk at booth P-7 at salesforce.com’s Cloudforce Japan conference. BMC is a platinum-level sponsor for the event, which takes place Dec. 14-15, 2011, at The Prince Park Tower in Tokyo. Additionally, Bob Beauchamp, BMC chairman and CEO, will join Marc Benioff, salesforce.com chairman and CEO, during the keynote on Dec. 15 to address how salesforce.com and BMC are helping organizations respond to the needs of the social enterprise.
“A social revolution is under way, creating a massive shift in how businesses collaborate, communicate and share information,” said Ron Huddleston, senior vice president, ISV and Alliances, salesforce.com. “Those who attend Cloudforce Japan will see firsthand how partners like BMC can help them become more collaborative and more responsive to their customers, the hallmarks of a social enterprise.”
BMC Remedyforce Service Desk is a simple, modern, scalable and affordable cloud-based IT help desk built on the Force.com platform, salesforce.com’s social enterprise platform built for employee social applications. It is an intelligent solution that provides a host of capabilities including change management, Salesforce Chatter, inventory management, mobility, problem management, out-of-the-box ITIL® incident management and self-service processes.
“Just one year after we launched Remedyforce with salesforce.com, the BMC Remedyforce platform boasts localization support with translation into Japanese and other languages,” said Bob Johnson, vice president of research and development, BMC. “We continue to pursue a long-term roadmap of enhancements to address the needs of our customers worldwide, ensuring they are prepared for the future IT needs of their businesses.”