Service Management Blog

Gartner Magic Quadrant for ITSM Tools: Recognizing a Leader

BMC Software
by BMC Software
2 minute read

Download the Gartner Magic Quadrant Report  ›

The 2018 Gartner Magic Quadrant for IT Service Management (ITSM) Tools is now available. BMC was named a leader for the fifth year in a row. We believe this is due to our enhanced solutions capabilities and our proven ability to execute.

BMC Helix: Next Generation ITSM

IT service support management tools are vital for infrastructure and operations organizations to manage support and delivery of IT services. This research profiles the market for enterprise ITSM tools to help I&O leaders make better selections.

In the Magic Quadrant report, Gartner provides detailed evaluations of nine vendors.

BMC Software is named as one of two Leaders. Our position is based on the ability to execute and completeness of vision. We are very pleased that BMC is positioned furthest along the completeness of vision axis.

Here’s a snapshot of the quadrant:

Download the full report to:

  • Learn why BMC was evaluated as a leader in ITSM for Remedy ITSM Suite
  • Understand analyst strengths and cautions for all nine participating vendors
  • Find key evaluation criteria to guide your decision-making process

For a more in-depth analysis and detailed use cases, check out the Gartner Critical Capabilities for ITSM 2018 report. BMC Remedy received the highest scores in four out of five use cases, including Intermediate-Maturity I&O, Advanced -Maturity I&O, Basic Digital Workplace ITSM, and Advanced Digital Workplace ITSM.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

BMC Helix: Next Generation ITSM

BMC Helix ITSM combines the latest in digital and cognitive automation technologies to enable best-practice ITSM principles, helping you to provide intelligent and predictive service management across any environment. Learn more about BMC Helix ITSM

  • Optimized for ITIL® 4
  • Predictive service management through auto-classification, assignment, and routing of incidents
  • Integrations with leading agile DevOps tools such as Jira
  • Delivered in containers to enable operational and cloud deployment efficiencies

Gartner Magic Quadrant for ITSM

For the fifth year in a row, BMC is a recognized leader in IT Service Management Tools
Download Now ›

These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

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About the author

BMC Software

BMC Software

BMC delivers software, services, and expertise to help more than 10,000 customers, including 92% of the Forbes Global 100, meet escalating digital demands and maximize IT innovation. From mainframe to mobile to multi-cloud and beyond, our solutions empower enterprises of every size and industry to run and reinvent their businesses with efficiency, security, and momentum for the future.