The 2015 Gartner Magic Quadrant for IT Service Support Management (ITSSM) Tools is now available and BMC was named a leader for the second year in a row.
Critical to managing the delivery of IT services, ITSSM tools enable infrastructure and operations (I&O) managers to better support their production environments and staff. ITSSM tools automate the tasks and workflows associated with the management and delivery of quality IT services to customers.
In the Magic Quadrant report, Gartner provides detailed evaluations of 10 vendors.
BMC Software is named as one of two leaders. Our position is based on the ability to execute and we are positioned furthest along the completeness of vision axis.
Here’s a snapshot of the quadrant.
Download the full report to:
- Learn why BMC was evaluated as a leader in ITSSM for Remedy ITSM Suite
- Understand analyst strengths and cautions for all 10 participating vendors
- Compare use case scores across leading ITSSM vendors
For a more in-depth analysis and use cases, check out the Gartner Critical Capabilities for ITSSM 2015 report. BMC Remedy received the highest scores in three out of four use cases including Intermediate-Maturity I&O, High-Maturity I&O, and Digital Workplace ITSSM.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from BMC.
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