Gartner 2015 Magic Quadrant for ITSSM Tools

Free Download: Gartner Magic Quadrant for ITSSMDownload The Report

The 2015 Gartner Magic Quadrant for IT Service Support Management (ITSSM) Tools is now available and BMC was named a leader for the second year in a row.

Critical to managing the delivery of IT services, ITSSM tools enable infrastructure and operations (I&O) managers to better support their production environments and staff. ITSSM tools automate the tasks and workflows associated with the management and delivery of quality IT services to customers.

In the Magic Quadrant report, Gartner provides detailed evaluations of 10 vendors.
BMC Software is named as one of two leaders. Our position is based on the ability to execute and we are positioned furthest along the completeness of vision axis.

Here’s a snapshot of the quadrant.

Gartner ITSM magic quadrant

Download the full report to:

  • Learn why BMC was evaluated as a leader in ITSSM for Remedy ITSM Suite
  • Understand analyst strengths and cautions for all 10 participating vendors
  • Compare use case scores across leading ITSSM vendors

For a more in-depth analysis and use cases, check out the Gartner Critical Capabilities for ITSSM 2015 report. BMC Remedy received the highest scores in three out of four use cases including Intermediate-Maturity I&O, High-Maturity I&O, and Digital Workplace ITSSM.


This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from BMC.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

BMC Named a Leader in ITSSM

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These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

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Kayleigh Kannady

Kayleigh Kannady

Kayleigh has spent the last ten years of her professional career putting the customer in the center of all marketing programs. Today, she serves as Program Marketing Manager for BMC Software. It is Kayleigh’s job to make sure product information is transparent, easy to find, and easy to understand.