Our customers frequently ask us how to respond to increased demands on IT staff without sacrificing quality or the customer experience. We tell them that the answer is in automation.
However, without guidance, it can take businesses years to understand the nuances of the automation process. Many companies have failed to launch business automation because they assume that they can recreate their manual steps with technology. Instead, businesses must look at their process and where technology can help their efficiency without feeling like they need to include every aspect and exception of their old manual ways.
The following sections cover four fundamental benefits of automation that will make industry leaders wonder why their organization isn’t taking advantage of automation technology, such as those available in BMC Digital Enterprise Automation solutions.
1. Increased Security and Compliance
Over 700 million data records worldwide were compromised in 2015, according to SecurityWeek. IT compliance is vital to preventing breaches, but compliance initiatives often miss the mark due to a lack of coordination between operations and security teams. According to our IT Security and Operations Survey, 44 percent of senior executives say security breaches occur even when vulnerabilities and their remediation techniques have already been identified.
Automating IT compliance and security processes with tools like BMC BladeLogic Server Automation helps IT departments discover, audit, and govern security strategies while reducing response times to known vulnerabilities.
For example, the State of Michigan delivers IT services to 18 state agencies and supports 300 different online services used by the state’s staff and 10 million residents. Michigan’s federal, state, and local regulatory mandates include adherence to policies like PCI, HIPAA and SOX. With BMC’s BladeLogic automation, the state can produce audit reports that previously took 32 hours in just 15 minutes and automatically track and rectify server drift before adversely affecting compliance.
2. Reduced Costs
Automation benefits businesses’ costs and bottom lines by giving IT and support teams more time to work on important tasks. Service desks generate ongoing costs that increase exponentially as companies grow. BMC Product Manager Anthony Bryce explains that a great way to keep these costs under control is to automate the handling or fulfillment of common service desk requests (such as password resets). He says, “If you have a well-defined service and a known way to handle requests for that service, why have valuable service desk engineers involved at all? Put automation in place and take the manual costs out of the loop.”
For example, CMC Markets provides betting and trading services to over 80,000 customers in 3,000 different markets. When the company launched its trading platform, its IT department turned to BMC BladeLogic Server Automation to automate its backend.
By eliminating downtime, automation enabled CMC to meet client needs 24/7. The automation of tasks involved in application deployments and updates significantly dropped overtime costs and reduced staffing requirements for standard deployments by 50 percent. Best of all, deployment time dropped a whopping 75 percent.
3. Improved Customer Experience
Automation tools do more than improve the lives of IT staff; their impact is also felt at the consumer level. Automation enables faster deployment of applications and improved performance which results in a better user experience.
For example, Aviva, one of the largest insurers in Europe, uses BMC BladeLogic to automate application releases and to support production change tasks without pulling revenue-generating websites offline. Uninterrupted service gives Aviva a competitive advantage, and overhead cost savings are passed on to customers via lower product pricing.
Similarly, international retailer M.H. Alshaya Company uses BMC Remedy‘s code-free visual process designer to automate business and sales processes that drive the customer experience. By creating applications that capture and route data to the correct decision makers, Alshaya has the ability to continuously monitor and improve performance efforts across more than 2,800 stores. This has led to a 15 to 20 percent increase in the organization’s customer satisfaction.
4. Scalability Without Risk
Workload automation is a proven strategy that gives IT departments greater control over operations and how tasks are executed. Dynamic resourcing automates the identification of conflicting resources and lets teams schedule jobs for maximum efficiency. Meanwhile, intelligent scalability provides the ROI industry leaders need without increasing IT staff to meet budget constraints.
For example, multinational power management company Eaton Corporation relies on Control-M to run a staggering 2.3 million batch jobs per month. Control-M’s failure mitigation tools detect problems quickly while Control-M Batch Impact Manager analytics give IT teams insight into overall run-time estimations. BMC automation tools keep Eaton’s critical business systems operating at peak performance for 102,000 employees and more than 125,000 external partners in 175 countries.
As seen from the above examples, BMC’s Digital Enterprise Automation solutions help industry leaders understand where automation can enhance their business. Our tools keep growing businesses running smoothly and deliver value while reducing overhead costs and compliance risks. We help businesses provide real-time responsiveness in an efficient way, so IT departments have more time to focus on more important tasks and customers have a better user experience. For organizations that don’t know where to start, come explore BMC workload automation and data center automation solutions.
Video: BMC Digital Enterprise Management
Watch this short video to see how BMC solutions make sure that IT digitally transforms business.
Keep Reading: Are You Ready to Go Digital? ›