Comments on: Do you have a funny IT Help Desk story? BMC Software Tue, 03 Nov 2015 23:59:00 +0000 hourly 1 By: aliceie rodriquez Fri, 25 Sep 2015 08:52:00 +0000 Well, I don’t have any but yes the above one is quite interesting one. I think helpdesks quite often witness such stories and IT helpdesk can be recalled a hub for the same. Thanks for sharing, It was the refreshing one.

By: Chris Rixon Wed, 17 Jun 2015 08:22:00 +0000 True enough. Although at least these days you’re probably not going to encounter a member of staff operating a computer keyboard using two rulers and wearing a headscarf wrapped across their face — for fear of catching the virus. Sometimes I miss 1991.

By: Chris Rixon Wed, 17 Jun 2015 08:16:00 +0000 Ah INFOMAN, almost as much fun to use as SOLVE – which was inflicted on us for a while, together with dual logging of incidents into Scopus at the same time. That was definitely not funny.

Poor Popsy, the emasculating name can’t have helped.

By: spufidoo Thu, 11 Jun 2015 09:56:00 +0000 Tech support help desk funnies… Remember INFOMAN? Now THAT was funny! :'(

Help desk ticket 1 – KEYBOARD not working. User had tipped neat orange squash all over his 3278 keyboard, and it stopped working. He took it home, rinsed it under running water, brought it back into work, and it STILL didn’t work. THEN he called the company’s IBM Mainframe Tech Support Help Desk.

Help desk ticket 2 – This is the only Infoman help desk ticket I have known ever to be DELETED, not closed, or archived, but DELETED from the system. Luckily, I took a screen print before it was banished to //SYSOUT DD DUMMY…

User: Mrs Jones (we normally include email address or logon ID here, so this is a foretaste of things to come…)
System: POPSY (we never had a system called “popsy”, things are getting suspicious)
Location: 47 Acacia Avenue (NOW we’re getting weird, this is a UK address, not a site location!)
Description: Mrs Jones phoned to say that her dog Popsy was restless and had inflamed testicles. I [help desk operator] told her that we were an IBM Mainframe Technical Support Help Desk, and that maybe she should bathe them in warm, soapy water and phone a vet in the morning.

By: George Khaimov Mon, 08 Jun 2015 16:36:00 +0000 Although we don’t have many funny stories per say, one common story I usually face as a business that manages IT services in NYC, is the trend of businesses not first backing up their necessary and direly important files. One instance a company didn’t even have an anti virus protection. It’s important that if a company is seeking out another company for IT support, that they themselves take a few necessary steps so that there isn’t a rift between the company providing the IT services and the company paying for it.