What Mid-market Companies Should Look For in an ITSM Solution

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This blog completes our three-part series on IT service management for the mid-market company. In our last blog, we discussed ways to make sure ITSM delivers full value for your organization. In this installment, we’ll drill down into the features most essential for efficiency, competitiveness, and digital transformation. A modern, user-centric … [Read more...]

Building an IT Service Catalog: 7 Steps to Success (Part 1)

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In this 2-part series, we’ll take a close look at what it takes to plan, create and deploy an IT Service Catalog. Whether you are delivering IT services to a large enterprise-level user community or small groups of independent users, the service catalog plays a critical role by acting as the common interface for users to access the products and … [Read more...]

The Modern Family: IT Asset Management and Service Management

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Do opposites really attract? Service management has evolved from humble beginnings as a “help desk” supporting the operational back office to handle internal IT support tickets. Today it is a modern solution which has shifted service management to the front office to empower the end users beyond IT tickets while providing the business services … [Read more...]

3 Benefits of Tightly Coupling Service Desk to Endpoint Management

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For many professionals, the service desk represents the face of IT. The quality of the service desk experience will go a long way in defining the perception of the whole IT organization—especially for millennials who’ve grown up with technology and become accustomed to high-quality personal technology services. That inevitable comparison makes it … [Read more...]

4 Critical Capabilities for Patch Management

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Fast, efficient patch management is essential for effective enterprise security. As software vendors discover flaws and vulnerabilities in their products, a timely fix can make all the difference to protect your business from a damaging compromise. But how can you keep track of all the vulnerable devices in your organization—and ensure that you’re … [Read more...]