IT Service Management Blog – BMC Blogs BMC Software Thu, 22 Feb 2018 00:53:15 +0000 en-US hourly 1 IT Service Management Blog – BMC Blogs 32 32 How 200+ Companies Are Using BMC Discovery for Multi-Cloud—and Why Wed, 21 Feb 2018 22:07:04 +0000 Multi-cloud environments allow unprecedented flexibility for each organization to create exactly the right mix of infrastructure for its needs. By making strategic use of public, private, and hybrid clouds, as well as on-premises data centers, you can meet the unique requirements of each service for performance, regulatory compliance, and cost according to the priorities of […]]]> Building an IT Service Catalog: 7 Steps to Success (Part 1) Wed, 21 Feb 2018 18:08:39 +0000 In this 2-part series, we’ll take a close look at what it takes to plan, create and deploy an IT Service Catalog. Whether you are delivering IT services to a large enterprise-level user community or small groups of independent users, the service catalog plays a critical role by acting as the common interface for users […]]]> Panic-Free Audits: Staying Endpoint Compliant in an Increasingly Complex Environment Tue, 20 Feb 2018 19:01:12 +0000 When you hear of an upcoming audit, the first reaction is usually panic. It can take a lot of ongoing effort to maintain audit readiness over time—it’s definitely not the kind of thing you can prepare for overnight. Doubts creep in: Are we up-to-date on all our requirements, and in full compliance with SCAP, SOX, […]]]> Cloud-based ITSM: The Competitive Equalizer for Mid-Market Companies Tue, 20 Feb 2018 17:12:23 +0000 This blog is the first in a three-part series on IT service management for small-to-medium enterprises (SME), in which we’ll discuss how medium-sized organizations can achieve both enterprise-class IT excellence and digital-native agility. In this installment, we’ll look at the competitive benefits that SaaS ITSM can unlock. Mid-market can be a tough place to be. […]]]> The Modern Family: IT Asset Management and Service Management Wed, 14 Feb 2018 01:01:24 +0000 Do opposites really attract? Service management has evolved from humble beginnings as a “help desk” supporting the operational back office to handle internal IT support tickets. Today it is a modern solution which has shifted service management to the front office to empower the end users beyond IT tickets while providing the business services context. […]]]> 3 Benefits of Tightly Coupling Service Desk to Endpoint Management Tue, 13 Feb 2018 17:14:12 +0000 For many professionals, the service desk represents the face of IT. The quality of the service desk experience will go a long way in defining the perception of the whole IT organization—especially for millennials who’ve grown up with technology and become accustomed to high-quality personal technology services. That inevitable comparison makes it essential for IT […]]]> 4 Critical Capabilities for Patch Management Tue, 06 Feb 2018 00:00:32 +0000 Fast, efficient patch management is essential for effective enterprise security. As software vendors discover flaws and vulnerabilities in their products, a timely fix can make all the difference to protect your business from a damaging compromise. But how can you keep track of all the vulnerable devices in your organization—and ensure that you’re deploying the […]]]> From Products to Digital Services: Continental AG Reinvents Its Business for the Digital Age Wed, 24 Jan 2018 00:00:56 +0000 When most people think of Continental, they think of tires. Our company was founded in 1871 as a rubber manufacturer and tires have been an important part of our business since that time. Today, however, our business encompasses many other automotive and transportation-related products, including brake systems, interior electronics, automotive safety, powertrain and chassis components, […]]]> Five Ways to Improve Incident Management with Decision Support Wed, 24 Jan 2018 00:00:03 +0000 Hero-centric incident management can be great—when users are lucky enough to get the hero on their case. He or she has been around forever, knows how everything works and how to troubleshoot anything, and gets users back up and running fast. But as every helpdesk (and user) knows, the hero model doesn’t scale. In the […]]]> The Top 5 Trends for Digital Transformation in 2018 Tue, 16 Jan 2018 10:56:23 +0000 The digital transformation of companies and their business models is moving along, and it will continue to progress in 2018. For companies operating in the global competitive environment, digital transformation is even an absolute MUST this year. For many of these organizations, digital transformation programs are on top of their priority list. A look at […]]]>