IT Service Management Blog – BMC Blogs BMC Software Tue, 12 Dec 2017 17:05:27 +0000 en-US hourly 1 IT Service Management Blog – BMC Blogs 32 32 Discovering Discovery: Selecting IT Discovery Tools Made Easy Tue, 12 Dec 2017 08:52:24 +0000 Why the Confusion? (Part 1) This is the first of two blogs covering the common challenges in selecting the right discovery tool(s), why there can be confusion, and where to start with your own evaluation or assessment. The subsequent blog will provide more prescriptive guidance around evaluating and selecting discovery tools along with a pragmatic […]]]> Making the London Transport System Fit for the Future Wed, 15 Nov 2017 02:34:52 +0000 Every day, millions of people make more than 31 million journeys on London’s transport network. Transport for London (TfL) is responsible for running the network’s day-to-day operations—managing the Underground, buses, above-ground trains, taxis, trams, boats, and other means of travel. Our top priority is making life easier for our customers. It’s a complex job considering […]]]> Application Mapping for Multi-Cloud Environments: Start Here, Start There, Start Anywhere Tue, 07 Nov 2017 08:01:40 +0000 Why map? Application maps provide clear visibility into which parts of the IT infrastructure support a business service, from applications in a traditional data center to the various components of your multi-cloud environment. An application map makes it possible to document and monitor business services. It enables IT to assess the impact of potential changes, […]]]> Reduce MTTR and Improve Collaboration with Service Desk Automation Thu, 26 Oct 2017 09:18:28 +0000 Monitoring tools and network operation centers (NOCs) continue to improve, but every organization still experiences issues that affect business. Regardless of the size and scope of an incident, the impact is often determined by the speed and effectiveness of an organization’s response. Recent research shows that an hour of downtime often costs up to $300,000. […]]]> 5 Ways Multi-Cloud Discovery Can Enhance IT Security Tue, 17 Oct 2017 01:01:23 +0000 2017 is almost over and as expected, has achieved new records in technology adoption, driven by the transformation of traditional businesses into digital enterprises. While several huge security breaches have been in the news this year, the threat level continues to grow, with cybercrime getting more organized, and derailing the power of new technology. If […]]]> Service Management in an Era of Artificial Intelligence & Machine Learning Thu, 12 Oct 2017 10:30:35 +0000 The shift People. Process. Technology. Those three words are the golden triangle for a successful transformation. The first and the last are undergoing drastic shifts as we speak. Millenials are entering the workforce at a rapid pace. Over 50% of the workforce will be millennials by 20201 and with 3 to 4 generations working together, […]]]> Are you Prepared to Accelerate Your Digital Transformation? Tue, 10 Oct 2017 12:30:54 +0000 Let’s just be honest, life as a service desk or IT professional has never been harder. Database needs are exploding, the cloud poses new challenges, and user needs grow more complex daily. Most IT groups know they need to drastically alter the way they work, but getting there can seem overwhelming. While DevOps, ITIL and […]]]> Known Error Database: An Introduction to KEDBs Fri, 15 Sep 2017 08:30:40 +0000 ITIL is a set of best practices that help IT teams function efficiently and align with the needs of business. One important piece of the ITIL that contributes to both of these goals is the Known Error Database, often shortened to KEDB. This is a database that tracks and describes all of the known errors […]]]> How to Increase Cost Transparency with Asset Discovery and Dependency Mapping Thu, 14 Sep 2017 09:30:20 +0000 IT asset discovery solutions like BMC Discovery add a variety of different benefits to your services and multi-cloud environments – from reducing service outages, to improving security operations, to mitigating shadow IT. But Discovery’s deep well of data can also play a less obvious but just as critical role in your digital enterprise management strategy: […]]]> 4 Critical Capabilities for Deep Visibility and Service Awareness Wed, 13 Sep 2017 08:00:38 +0000 For IT teams, knowing what you have and where it lives used to be a relatively simple proposition. These days, it’s anything but. Your services and infrastructure now reach far beyond the data center into a multi-cloud ecosystem that can encompass private, public, and hybrid clouds – not to mention legacy on-premises applications, technology zombies, […]]]>