Service Management Blog – BMC Blogs BMC Software Fri, 15 Feb 2019 13:06:36 +0000 en-US hourly 1 Service Management Blog – BMC Blogs 32 32 A mile in the customer’s shoes Thu, 14 Feb 2019 11:21:04 +0000 “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ― Maya Angelou One of the myriad corporate jargons, “customer centricity” has recently become more commonly used. While customer focus may previously have been central to just the services and […]]]> Enjoying Seamless Service Management in a Multi-Cloud, Multi-Provider World Thu, 14 Feb 2019 00:00:15 +0000 Enterprise companies are migrating workloads to the cloud in order to spend less time on upgrades and achieve the flexibility to add compute power on demand. Companies expect easy and successful migration with reduced time and effort of upgrades by significant amounts. They also want to cut costs but be able to have the power […]]]> Introducing Martha: Leveraging Cognitive Automation to Create an Exceptional Student Experience Fri, 08 Feb 2019 00:00:51 +0000 The Division of Information Technology (IT) at The George Washington University (GWU) is constantly looking for new ways to simplify access to the educational systems and services students need: online learning and collaboration tools, software and business apps, email and calendar, backup and storage, and more. The size and diversity of our student community complicates […]]]> The Secret Life of Your Network: 9 Threats Lurking in Your Data Center Thu, 31 Jan 2019 00:00:54 +0000 Picture a place filled with threats both known and imagined. Perhaps it’s a ramshackle house with creaky stairs and dusty furniture; a damp, shadowy basement with ominous shapes looming in the corners; or the deepest depths of the ocean. Or maybe it’s your data center. Yes, even a landscape of soothing hums and flashing lights […]]]> 5 Ways Multi-Cloud Discovery Can Enhance IT Security Thu, 31 Jan 2019 00:00:23 +0000 While several huge security breaches have been in the news this year, the threat level continues to grow, with cybercrime getting more organized, and derailing the power of new technology. If your organization is still struggling with ways to improve security, here are 5 ways to more efficiently bridge the gap between IT security teams […]]]> 9 Pressing IT Security Challenges – and How to Mitigate Them Thu, 31 Jan 2019 00:00:13 +0000 The list of threats that keep IT security professionals up at night can seem almost endless – and it gets longer every day. With the transformation and digitization of business, IT security has never been more important or under more pressure from both internal and external sources. These challenges include: The number and intensity of […]]]> Top 24 IT/Tech Conferences of 2019 Mon, 07 Jan 2019 00:00:00 +0000 Conferences are designed to not only promote fellowship and create networking opportunities among like-minded peers, but they also provide access to the newest ideas and concepts. Fortunately, there are hundreds of tech and IT conferences around the globe each year, so you have the chance to find the right ones that will fit your area […]]]> The Truth About Cognitive and AI Thu, 06 Dec 2018 00:00:34 +0000 Cognitive and AI technologies are getting ready to leave the hype behind and move into primetime. As a 2017 Deloitte survey found, “early adopters are bullish on cognitive and AI technologies, with expectations that they will transform both companies and entire industries.” Deloitte’s 2018 follow-up report, “State of AI in the Enterprise,” declared that the […]]]> Intelligent Automation: The Key to Db2 Transformation and Availability– An IBM Systems Media Webinar Fri, 30 Nov 2018 00:00:03 +0000 How do you keep Db2 at peak performance with full availability amid soaring data volumes? The explosion of mainframe data and complexity has rendered traditional Db2 maintenance obsolete and there are no longer enough resources to manage Db2 infrastructure manually. Leading IT organizations are re-evaluating their processes and applying intelligent automation wherever possible. Come learn […]]]> Do Containers Belong in the CMDB? Thu, 29 Nov 2018 00:00:27 +0000 Containers have been a white-hot topic in software and infrastructure recently. Gartner has predicted that more than half of global enterprises will be running containers in production environments by 2020; it pegged adoption at less than 20% in 2017. Meanwhile, 451 Research expects the application container market to haul in nearly $2.7 billion in revenues […]]]>