IT Service Management Blog – BMC Blogs BMC Software Sat, 18 Aug 2018 05:12:20 +0000 en-US hourly 1 IT Service Management Blog – BMC Blogs 32 32 How Customer Experience Strategy is driven by IT Wed, 01 Aug 2018 00:00:39 +0000 Your business success depends on keeping your customers happy; IT Service Management (ITSM) gives you the technology and systems to achieve that goal. Delighting your customers means getting service management right. In this article, you’ll learn why ITSM is critical to enhancing the customer experience and growing your business. How IT Service Management Practices Can […]]]> Track-It! 2018 R2 is now available! We took one of the world’s most popular help desk software products and made it even better Mon, 30 Jul 2018 13:25:54 +0000 Track-It! is back! I am extremely excited to announce the general availability of Track-It! 2018. With this new platform, BMC not only continues to show innovation in IT Service Management, but also cements its position in the Track-It! market. This release represents a major step forward for Track-It! with a completely overhauled platform, new user […]]]> BMC’s Remedyforce Reviews and Ratings: The Ultimate Roundup Fri, 06 Jul 2018 15:00:29 +0000 Businesses depend on technology to gain a competitive advantage and deliver better solutions to their customers. Additionally, there’s even more pressure on IT service organizations to keep pace in an ever-changing business landscape. Many IT organizations, however, are struggling to meet these new demands because the technology and processes they have are inflexible and outdated. […]]]> BMC’s Remedy vs Remedyforce: What’s The Difference? Wed, 04 Jul 2018 14:00:49 +0000 Remedy and Remedyforce are two of BMC’s most innovate ITSM solutions. While there are some similarities in features and benefits between the tools, there are also some differences. In this article, we’ll explore some of the features, benefits, and differences of these groundbreaking solutions. Remedy Remedy is transforming service management with people-centric user experiences that […]]]> Building an IT Service Catalog: 7 Steps to Success (Part 2) Thu, 28 Jun 2018 13:05:38 +0000 In my previous blog post, I wrote about the first three steps in building an IT service catalog. If you missed that, check it out first. Up to this point, we’ve gathered all the relevant information needed to build the catalog using the tools and technology that the business has at hand. Next, we’ll focus […]]]> Remedy Reviews & Ratings Roundup: Updated for 2018 Fri, 22 Jun 2018 03:01:21 +0000 We know that there’s lots of choices out there for IT service management (ITSM) solutions and vendors, but we believe Remedy Service Management should be your go-to solution. Why? Because Remedy is transforming service management with people-centric user experiences that help you to work even smarter. It’s delivered in the cloud via BMC Helix or […]]]> The 3 Core Components of BMC Helix, Part 3: Containers Thu, 14 Jun 2018 00:00:21 +0000 In this blog series, we’ve covered the core components of the new BMC Helix Cognitive Service Management solution. We call them the 3 Cs: Cognitive, Cloud, and our topic for today, Containers. Containers enable greater freedom and flexibility in today’s complex multi-cloud environments. Many people outside of IT, however, aren’t exactly sure what containers are, […]]]> The 3 Core Components of BMC Helix, Part 2: Everything-as-a-Service and Operating in the Multi-Cloud Wed, 13 Jun 2018 00:00:22 +0000 BMC Helix, our new end-to-end Cognitive Service Management offering, delivers the future of service management with three core components: Cognitive, Cloud, and Containers. We covered the first “C”, Cognitive, in our initial blog post of this series. BMC Helix embeds cognitive capabilities powered by AI and ML into every step of the service delivery lifecycle, […]]]> The 3 Core Components of BMC Helix, Part 1: Cognitive Capabilities Tue, 12 Jun 2018 00:00:03 +0000 We built BMC Helix, our new, cloud-based Cognitive Service Management solution, to address today’s most pressing business requirement: how to rethink tools and processes to enable digital transformation. 60% of CIOs and other executives say that they’re behind in their digital transformations, while one in five CEOs will fail to act on digital initiatives. These […]]]> Forrester Total Economic Impact Study of BMC Helix Remedy for Customers Thu, 07 Jun 2018 01:00:44 +0000 According to a recent Forrester study, 3 trends – Cloud migration, containerization and evolution of Service Management – will help determine how well IT can meet the needs of the business and customers. By successfully addressing these trends, IT organizations can maximize the potential benefits of the cloud while moving beyond providing IT Service Management […]]]>