IT Service Management Blog

IT Service Management is about more than a service desk. Users in the modern enterprise need quick and easy access to IT services. Read the latest blog posts on ITIL, ITSM, help desks, and service desks.

Learn about IT Service Management at BMC.

ITSM or ITIL? That Isn’t the Question

ITSM or ITIL: What's the Difference?

If you’re not sure whether you need ITSM or ITIL®, then I’m pretty sure you’re asking the wrong question. It’s not an “either/or” decision. IT service management (ITSM) is what you do to manage the services you deliver to your customers, even if you don’t actually use that term. ITIL is a best practice framework for ITSM, and you should think about … [Read more...]

Who’s going to HDI 2015? BMC!

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Where will you be March 24–27? The BMC FootPrints Service Core team will be at the HDI 2015 conference In Las Vegas and we’d love to see you there! HDI is the worldwide professional association and certification body for the technical service and support industry. The four-day program is content rich and comprehensive, covering a vast array of … [Read more...]

Five Tenets for High-Performance IT Operations (2 of 5)

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In this five-part blog series, members of the BMC OnDemand organization will share their perspectives on the five key tenets that guide the way we run BMC software in the cloud for our customers. Nandu Mahadevan, who leads BMC’s OnDemand organization, provides his views on the second tenet: Automation Culture. Tenet Two: Automation … [Read more...]

The Zoo: ITIL Stops Cyber Attacks

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Security experts agree: "It's just a matter of time before you will be attacked." As digital enterprises fight off cyber attacks, The Zoo picks up some tips and tricks from ITIL-expert Anthony Orr on how to prepare for modern online dangers. From service design to business delivery, we need to add security processes along the way to build up our … [Read more...]

Five Tenets for High-Performance IT Operations (1 of 5)

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In this five-part blog series, members of the BMC OnDemand organization will share their perspectives on the key tenets that guide the way we run BMC software in the cloud for our customers. The first tenet is Standards that scale. Nandu Mahadevan, who leads BMC’s OnDemand organization, provides his views on Standards. Tenet One: Standards … [Read more...]

IT Management – the Power behind Digital Transformation

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I’m pretty sure that by now you are acutely aware of just how important IT management is to the success (or otherwise) of the new digital world. All of that shiny, miraculous technology and the new ways of working that come with it would grind to an ugly halt pretty quickly if people like you weren’t actively managing the related services. Your … [Read more...]

BMC at PINK 2015

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We came, we saw, we continue to help you conquer. PINK 2015 did not disappoint. With an Indiana Jones “Snakes and Ladders” theme, this year’s event was all about traversing the ups and downs along your IT Service Management (ITSM) journey. From the keynotes to the session content, the focus remained true to that end following the ITSM journey … [Read more...]