What Is IT Infrastructure and What Are Its Components?

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IT infrastructure I like to think of infrastructure as everything from wall jack to wall jack. Thinking of infrastructure in this manner enables effective conversations with those who are less familiar with the various components. The term IT infrastructure is defined in ITIL v3 as a combined set of hardware, software, networks, facilities, … [Read more...]

Microservices Architecture: An Introduction to Microservices

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What is Microservices Architecture (MSA)? Microservice architecture is a method of designing software systems which divides big software applications into many small services that can run independently. Each of the microservices has its own team working on it, so they are completely separated from each other. This allows every service to run its … [Read more...]

IT Infrastructure Manager Roles and Responsibilities

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What Does an Infrastructure Manager Do? Summary The Infrastructure Manager is responsible for the design, installation, maintenance, and retirement of the systems and personnel that are at the core of an organization. The services under the responsibility of the Infrastructure Manager are typically the underpinning (or supporting) services that … [Read more...]

4 Use Cases to Automate the Gap with Service Process Orchestration

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If you are an IT professional, you probably don’t need convincing of the benefits of automation. In fact, you probably have several tools in your environment that are delivering automation of one form or another right now. For many organizations, enterprise software tools for things such as configuration management, service desk management or IT … [Read more...]

Cloud Computing Assumptions for I&O Leaders Debunked

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Cloud computing represents one of the most misunderstood yet valuable innovations in current IT and business strategies. As an I&O leader, it can be challenging to find the right mix of cloud computing capabilities, especially amidst the constant influx of information and solutions available to you. Cloud Computing Assumptions for I&O … [Read more...]

How To Build Better Virtualization Strategies

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Thinking of virtualizing your infrastructure? Just launched a virtualization project? There are many benefits to virtualizing, but the complexity involved in rolling out these initiatives can be overwhelming for IT Operations. Virtualization is the fastest way to get started with your infrastructure and bring solutions to market. Enterprises use … [Read more...]

Confessions of a “Hacker” and How to Protect Your Enterprise

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In the Art of War, legendary strategist Sun Tzu speaks of the necessity of understanding your enemy – not just at a superficial level, but also to know how they think. If you had the chance to pick the brain of a hacker to learn more about how hackers work and what you can do about it, here’s what you would find. This individual – let’s call him … [Read more...]

Self-Service IT Thrives in the Clouds

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IT services now sprawl from a wider range of resources to a wider range of audiences in most digital business environments—thanks to the cloud.  A lot of IT services are now offered with just three or four clicks on the Internet and a credit card to make it easier than ever. For example, let’s take a group of developers who have been tasked to … [Read more...]